Executive Housekeeper & Guest Experience Leader

Hotel Equities; Phoenix (AZ); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Same-Day Pay

Career Growth

Hotel Discounts

401(k) Plan

Employee Discounts

Life Insurance

Paid Parental Leave

Referral Bonus

Job summary

Hotel Equities is seeking an experienced Executive Housekeeper to lead our housekeeping and laundry teams in a fast-paced hospitality environment. The role oversees guest rooms, public spaces, and back-of-house areas to consistently meet cleanliness, safety, and presentation standards.

As a hands-on leader, you will develop a high-performing team, manage budgets and labor, and collaborate with other departments to deliver exceptional guest experiences across our properties.

Qualifications

• High school diploma or equivalent is required.
• Previous housekeeping leadership experience in a hotel environment is required.
• Executive Housekeeper or Assistant Executive Housekeeper experience preferred.
• Experience with major hotel brands (Marriott, Hilton, Hyatt, IHG, Wyndham) preferred.
• Strong leadership, coaching, and team-building abilities.
• Excellent organizational, planning, and time management skills.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office and hotel property management systems is preferred.
• Ability to manage multiple priorities in a fast-paced hospitality environment.

Responsibilities

• Lead, supervise, schedule, and motivate the housekeeping and laundry teams.
• Ensure guest rooms, public areas, meeting spaces, and back-of-house areas meet cleanliness standards.
• Conduct daily room inspections and quality assurance audits to maintain presentation.
• Develop staffing schedules to maximise productivity.
• Recruit, onboard, train, coach, and evaluate housekeeping associates.
• Foster a culture focused on teamwork, safety, and guest satisfaction.
• Manage department labor costs and inventory within budget guidelines.
• Order and maintain supplies, linens, amenities, and cleaning equipment.
• Coordinate preventative maintenance needs with Engineering and report deficiencies.
• Ensure compliance with safety policies and brand standards.
• Respond to guest requests and service recovery opportunities.
• Maintain records, reports, inventories, and payroll documentation.
• Support hotel initiatives, inspections, and QA programs.

Skills

Leadership

Coaching

Team Building

Communication

Problem Solving

Organizational Skills

Time Management

Education

High school diploma or equivalent

Tools

Microsoft Office

Property Management Systems

Job description

Hotel Equities is seeking an experienced Executive Housekeeper to lead our housekeeping and laundry teams in a fast-paced hospitality environment. The role oversees guest rooms, public spaces, and back-of-house areas to consistently meet cleanliness, safety, and presentation standards.

As a hands-on leader, you will develop a high-performing team, manage budgets and labor, and collaborate with other departments to deliver exceptional guest experiences across our properties.