Executive Housekeeper

Villahotels; Villa Park (IL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Executive Housekeeper to lead their housekeeping department. This role involves managing daily operations, ensuring the highest standards of cleanliness, and providing exceptional service to guests. Ideal candidates will have a minimum of 5 years of experience in a luxury resort or hotel, along with strong organizational and communication skills. Join a team that values humility, optimism, and family, and play a key role in creating memorable experiences for guests in a stunning resort setting.

Qualifications

• Minimum 5 years as an Executive Housekeeper in a luxury resort or hotel.
• Proven experience in housekeeping policies and best practices.

Responsibilities

• Manage daily operations of the housekeeping department.
• Ensure high standards of cleanliness in rooms and common areas.
• Lead and train the housekeeping team.

Skills

Organizational Skills

People Management

Communication Skills

Multitasking

Detail-oriented

Education

Degree in Hospitality Management

Job description

Company Description

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.

Job Description

The Executive Housekeeper is responsible for managing the daily operations of the housekeeping department in the resort. Ensures that all rooms and common areas are kept clean and tidy and that the highest standards of hospitality are met. The Executive Housekeeper leads the housekeeping team and oversees that all tasks are completed in a timely and efficient manner.

1. Directs and controls all subordinate housekeeping members to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
2. Coordinates with the front office to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned for new arrivals.
3. Conducts frequent checks and ensures that service procedures and standards established in the resorts are met in all the villas and public areas.
4. Ensures all team members’ appearance, grooming, and personal hygiene are maintained to set standards and policies, and takes appropriate action where necessary.
5. Ensures that villas allocated for all VIP, VVIP, and CIP are personally attended to, taken good care of, and a personalized service is given.
6. Ensures that guest complaints are attended to and addressed immediately.
7. Oversees the laundry, linen/uniform room, tailor shop, and minibar store, ensuring that procedures are accurately followed as per hotel policies, procedures, and standards.
8. Ensures that minibar stock is maintained and does not run out of items.
9. Maintains and monitors inventory of all housekeeping items, including linen, chemicals, minibar stock, guest and room amenities, machines, vehicles, and equipment, including any others that may be added from time to time.
10. Assists in administering the hotel’s lost and found system with the guest service manager.
11. Maintains efficient administration within the office, including establishing efficient communication with the housekeeping desk and front desk as well as with the room attendants.
12. Prepares a preventive maintenance schedule for rooms and public areas by coordinating with the maintenance department.
13. Coaches, counsels, disciplines, and develops subordinate employees.
14. Coordinates with the training manager to organize training sessions and attends monthly training needs meetings with the requirements.
15. Ensures that sufficient training is given to the newly recruited staff before assigning them to duty.

Qualifications

1. Minimum 5 Years as an Executive Housekeeper in a leading luxury resort or hotel property.
2. Degree in hospitality management preferred.
3. Proven experience as an executive housekeeper or similar position.
4. Knowledge of housekeeping policies, procedures, and best practices.
5. Strong organizational and people management skills.
6. Outstanding communication and interpersonal skills.
7. Able to multitask, prioritize, and be detail-oriented.
8. Flexible schedule and ability to work in a fast-paced environment.

Additional Information

Serve with Humility | Radiate Optimism | Rely on Our Family