Executive Housekeeper

HHM Hotels; Anaheim (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Area Executive Housekeeper to oversee housekeeping operations. This role involves managing staff, ensuring adherence to quality and safety standards, and enhancing guest satisfaction. The ideal candidate will have a passion for service excellence and a commitment to sustainability practices. Join a team that values diversity and inclusion, and be part of a dynamic environment where your contributions will make a significant impact. If you thrive in a fast-paced setting and are ready to lead a team to success, this opportunity is perfect for you.

Qualifications

• Two years of supervisory experience in housekeeping is required.
• Strong focus on guest service and quality standards.

Responsibilities

• Manage housekeeping operations to ensure cleanliness and safety.
• Train and support staff, ensuring adherence to brand standards.
• Develop policies for efficient departmental operations.

Skills

Housekeeping Management

Staff Training

Customer Service

Inventory Management

Education

High School Diploma

Job description

Manage housekeeping operations in accordance with established guest service, quality, and sustainability standards.

Area Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform according to brand or hotel standards and HHM core values.
2. Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
3. Answer inquiries regarding hotel policies and services, and resolve guests’ complaints and concerns.
4. Monitor staff performance to ensure efficient operations and adherence to policies and procedures.
5. Prepare schedules based on occupancy, assign duties, and coordinate staffing needs with vendors.
6. Manage inventory and submit orders to ensure timely procurement of supplies.
7. Complete departmental paperwork as required.
8. Track and communicate guest service scores to promote improvement and satisfaction.
9. Develop and implement policies and procedures for departmental or hotel operations.
10. Follow sustainability practices aligned with HHM’s EarthView program.
11. Practice safety protocols, follow MSDS and OSHA standards, wear protective equipment, and participate in safety committees.
12. Perform other duties as assigned by management.

Position Requirements

1. High School diploma or equivalent preferred.
2. Minimum of two years' housekeeping supervisory experience required.

Work Environment and Context

1. Variable work schedule, including holidays, weekends, and alternate shifts.
2. Requires standing for long periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Located within walking distance to Downtown Disney & Disneyland Monorail, the Holiday Inn & Suites Anaheim Hotel offers convenience and proximity to Disneyland Resort. As a Disneyland Resort Good Neighbor Hotel, we ensure quality and accessibility, including transportation arrangements via Anaheim Resort Transit (ART).

HHM Hotels is an equal-opportunity employer, committed to diversity and inclusion, and does not discriminate based on protected characteristics.

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