Executive Housekeeper

Maui Kaanapali Villas; Lahaina (HI); On-site; USD 70,000 - 73,000; Full time

Job summary

Maui Kaanapali Villas seeks an experienced Housekeeping Manager to oversee daily housekeeping operations for guest rooms, public spaces, and staff areas. You will direct the team to ensure cleanliness, optimize service levels, and contribute to financial goals of the department.

You will manage staffing, training, compliance with policies, and safety programs while maintaining high guest satisfaction and operational efficiency.

Qualifications

• High school diploma or GED required with 3 years’ housekeeping experience or a 2-year degree plus 3 years’ experience.
• Education credentials should align with hospitality or hotel management with relevant experience.

Responsibilities

• Hire, discharge, plan, organize, and control all phases of the Housekeeping Department under the General Manager.
• Ensure compliance with housekeeping policies, standards and procedures.
• Lead staffing planning, scheduling, inventory, and training to meet guest and financial goals.
• Coach staff, address issues, and document incidents to improve service quality.

Skills

Staff management

Scheduling

Training

Employee relations

Education

High school diploma or GED; 3 years’ experience in housekeeping or related professional area

2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin or related; 3 years’ housekeeping exp.

Job description

Salary Range: $70,000 - $73,000Valid driver's license may be required with at least one year of clean driving history.JOB SUMMARYManages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.CANDIDATE PROFILEEducation and Experience• High school diploma or GED; 3 years’ experience in housekeeping or related professional area.OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ experience in housekeeping or related professional area.CORE WORK ACTIVITIESundefinedundefinedHire, discharge, plan, organize, and control all phases of the Housekeeping Department, reports directly to the General Manager of the property.Ensures compliance with all housekeeping policies, standards and procedures.Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Supervises an effective inspection program for all guestrooms and public space.Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.Ensures all employees have proper supplies, equipment and uniforms.Communicates areas that need attention to staff and follows up to ensure understanding.Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.Discipline employees when it’s necessary and documents all incidents.Prepare incident reports. Check on safety to avoid any accidents.Report industrial accidents and security matters immediately.Conducting Human Resources ActivitiesUses all available on the job training tools to train new room attendants and provide follow-up training as necessary.Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.Schedule employees to business demands and for tracks employee time and attendance.Ensures employees understand expectations and parameters.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.Observes service behaviors of employees and provides feedback to individuals.Ensures employee recognition is taking place on all shifts.Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.Participates in employee progressive discipline procedures.Review employee satisfaction results.Participates in interviewing and hiring of team members with the appropriate skillsundefinedSets a positive example for guest relations.Participates in the development and implementation of corrective action plans to improve guest satisfaction.Empowers employees to provide excellent customer service.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Responds to and handles guest problems and complaints.Strives to improve service performance.#LI-CW1Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.