Executive Housekeeper

Spring-Hill-Suite; Norfolk (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

401K

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Associate Travel Discounts

Job summary

Spring-Hill-Suite is seeking an Executive Housekeeper to run the entire housekeeping department, ensuring top guest service while controlling costs. You will supervise staff, manage schedules, and collaborate with engineering and other departments to uphold hotel standards.

The role requires 5+ years in housekeeping with leadership experience, excellent communication, and a strong understanding of hotel operations. Flexibility for weekends, nights, and holidays is essential.

Qualifications

• Two years of college with coursework in business management or equivalent.
• Minimum 5 years’ housekeeping experience in a hotel of similar size, with 2 years in supervision.
• Strong interpersonal and communication skills; solid understanding of hotel operations.

Responsibilities

• Manage housekeeping and laundry operations through subordinate supervisors to meet productivity and service standards.
• Oversee budgeting, ordering, and receiving of linen and cleaning supplies; maintain inventories.
• Develop and implement quality control systems for housekeeping and laundry services; ensure timely service.

Skills

Interpersonal communication

Hotel housekeeping procedures

Supervisory experience

Operations management

Budgeting

Education

Associate degree or equivalent

Job description

COME JOIN OUR AMAZING TEAM!We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account optionsAssociate Travel Program DiscountsThe Executive Housekeeper is responsible for the entire operation of the housekeeping department, according to the standards set forth by the employer. They must ensure maximum guest service while maintaining minimum costs. Must be dressed in uniform provided by the hotel with nametag. A neat and clean appearance must be maintained at all times. Must be unquestionably honest and dependable. Two years college to include coursework in business management or equivalent. A minimum of 5 years’ experience in a housekeeping function in a hotel of equivalent or slightly smaller size or similar industry, to include 2 years in a supervisory capacity. Knowledge of hotel housekeeping procedures or similar industry, strong interpersonal and communication skills, general understanding of hotel operations. Standing, speaking, hearing, reading, writing, able to carry between 30-40 lbs. walking, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Associate benefits include medical, dental, paid time off and 401K.Duties to include, but not limited to:Manage the operations of the housekeeping and laundry areas through subordinate supervisors and oversee the effective hiring, performance review and training of employees to ensure the achievement of departmental productivity objectives and that service quality standards are met.Establish and maintain cost control systems for linen and cleaning supplies inventories; oversee the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.Develop and implement systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversee inspections of housekeeping/laundry activities to ensure procedures are followed according to standards.Oversee the proper scheduling of staff and work according to productivity standards and forecasted occupancy.Compile and report information on housekeeping activities and expenses; provide information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availabilityResponsible for the development of the department’s annual budget; monitor and report variances against plan; keep track of labor costs and related expenses.Follow up on maintenance repairs and coordinate with Engineering & Maintenance department repair needs to ensure hotel service quality standards are met.Serve as member of Executive Committee/Management Team, Manager on Duty (when required) and work with other management personnel in establishing and implementing hotel service standards to achieve maximum profitability and efficiency.Maintains control of the “lost and found” system and reviews the log with the General Manager on a monthly basis. Package and mail out items claimed by guests. Handle phone calls concerning lost and found items.Orders all supplies including, but not limited to the following: cleaning supplies, paper products, terry and linen, guest room supplies.Prepares payroll and maintains all records for the housekeeping department.Plans work schedules. Assigns hours and area of work to ensure maximum service.Trains and evaluates all housekeeping employees.Maintains control of employee uniforms and badges, ensuring that they are in the proper condition and worn at all times.Conducts monthly housekeeping staff meetings and attends weekly department head meetings. Schedule periodic, deep cleaning of guest rooms and public areas.Responds to requests of guests and other departments.Ensure complete customer satisfaction.Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.Has the authority to hire or fire other departmental employees.If needed will also clean rooms, inspect or whatever role is necessary for the day.This is a working position and hours must be flexible to meet the demands of the business. That includes weekends, nights, holidays etc.