Director of Services

Marriott's Oceana Palms; Palm Beach Isles (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Housekeeping Manager to lead housekeeping, recreation/health club and laundry operations on property. The role ensures clean guestrooms, public areas and staff spaces while driving guest satisfaction and financial results.

Responsibilities include coordinating with Front Office, inventory control, policy compliance, inspections, and HR processes to hire and develop staff. A strong guest-service mindset and budgeting focus are essential.

Qualifications

• Experience in housekeeping or related area is required or preferred.
• Ability to supervise and develop a team of staff.
• Strong communication and guest-service orientation.

Responsibilities

• Maintains relationships with Front Office to resolve operational issues.
• Creates and assigns work lists for guestrooms, public areas and staff spaces.
• Maintains stock to ensure adequate supplies and equipment.
• Ensures areas are cleaned to operating standards and safety policies.
• Implements inspection programs for rooms, public areas, recreation and laundry.
• Monitors department costs and approves supplies and payroll expenditures.
• Drives guest satisfaction and financial performance of the department.
• Directs HR activities including interviewing, hiring and progressive discipline.

Skills

Staff supervision

Guest service

Interdepartmental coordination

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

JOB SUMMARYManages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years' experience in the housekeeping or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESManaging Housekeeping OperationsMaintains strong working relationship with Front Office to ensure effective communications for operational issues.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Ensures guestrooms, public space and employee areas are cleaned according to operating standards.Ensures compliance with all housekeeping policies, standards and procedures.Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.Managing Departmental CostsSupervises and approves the budgeting and ordering of guestroom and cleaning supplies.Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.Ensuring Exceptional Customer ServiceResponds to and handles guest problems and complaints effectively.Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Empowers employees to provide excellent customer service.Develops goals and expectations for direct report managers.Celebrates successes and publicly recognizes the contributions of team members.Reviews employee satisfaction results to identify and address employee problems or concerns.Communicates expectations, recognizes performance, and produces desired business results.Conducting Human Resources ActivitiesEnsures property policies are administered fairly and consistently.Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.Establishes goals and objectives for all areas of responsibility.Directs staff to strive for continuous improvement in all areas of responsibility.Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.Manages employee progressive discipline procedures for areas of responsibility.Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.Ensures employees are treated fairly and equitably.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.