EXECUTIVE HOUSEKEEPER

Crescent Hotels & Resorts; Baltimore (MD); Presencial; USD 80 000 - 86 000; Tempo integral

Resumo da oferta

Crescent Hotels & Resorts is seeking a dedicated housekeeping manager to lead and train staff, assign duties, and ensure top-quality guest room and public area cleanliness. You will monitor budgets and inventory, coordinate with other departments, and drive safe chemical handling and sanitation practices.

Role requires strong leadership, English communication, and a proactive approach to achieving guest satisfaction and operational excellence in a hotel environment.

Qualificações

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Knowledge of basic sanitation controls and applicable chemicals.
• Familiarity with safety and security policies in hospitality.
• Strong mathematical skills to support financial reporting.
• Proven supervisory capabilities over housekeeping operations.
• Ability to coordinate with other departments on housekeeping services.

Responsabilidades

• Interview, hire, train staff and conduct performance evaluations.
• Provide clear direction in assigning housekeeping and laundry tasks.
• Plan and monitor staff activities to meet quality standards in guest areas.
• Manage finances of housekeeping and laundry operations including budgets and inventory.
• Delegate workload to maximize production and guest satisfaction while controlling costs.
• Ensure safe usage of chemicals and proper labeling per hazard communication rules.
• Plan and conduct staff meetings and share relevant information.
• Evaluate furniture, fixtures, and decor; assist rehab coordination.
• Communicate clearly in writing and verbally with staff and guests.
• Adhere to attendance policies and be available for regular shifts.
• Perform other related duties as assigned.

Conhecimentos

English communication

Leadership

Budgeting

Inventory control

Sanitation knowledge

Safety policies

Calculations

Dept coordination

Team player

Descrição da oferta de emprego

Compensation

$80,000 to $86,000 per year

Description

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
• Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
• Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Required Skills And Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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