Executive Housekeeper (E)

Crescent Hotels & Resorts; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a hands-on Housekeeping Supervisor in Baltimore, MD. The role requires directing housekeeping and laundry teams, ensuring quality standards, and managing budgets and inventories to optimize guest satisfaction.

Responsibilities include staff training, safety compliance, interdepartmental coordination, and reporting on expenditures. Strong communication and supervisory skills are essential for success in this fast-paced hotel environment.

Qualifications

• Must communicate in English and interact with guests.
• Self-starting, professional appearance and team player.
• Knowledge of basic sanitation requirements/chemicals and their applications.
• Knowledge of housekeeping policies, especially safety and security.
• Basic math for financial reporting.
• Supervisory skills to manage the housekeeping operation.
• Ability to coordinate with other departments regarding housekeeping services.

Responsibilities

• Interview, hire, train, evaluate performance, and handle discipline when appropriate.
• Direct housekeeping and laundry staff with clear instructions.
• Plan, organize, and monitor staff to meet quality assurance standards and inspect guest areas.
• Manage finances: budget, inventory, expenditures, wages, supplies; generate reports.
• Delegate workload to maximize production and guest satisfaction while controlling costs.
• Ensure proper usage and labeling of cleaning chemicals per safety program.
• Plan and conduct staff meetings and participate in related meetings.
• Evaluate furniture and decor; coordinate rehab projects as needed.
• Communicate clearly, verbally and in writing, with staff.
• Maintain regular attendance and be available to work.
• Perform other duties as assigned.

Skills

English communication

Team leadership

Budgeting & inventory controls

Financial reporting basics

Customer service orientation

Interdepartmental coordination

Safety awareness

Tools

Computer systems

Job description

Description

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate

2. Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.

3. Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

4. Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.

5. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

6. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

7. Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

8. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

9. Communicate both verbally and in writing to provide clear direction to staff.

10. Comply with attendance rules and be available to work on a regular basis.

11. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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