Executive Housekeeper (E)

The Crescent Hotels Group; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

The Crescent Hotels Group is seeking a skilled housekeeping supervisor to lead and train staff, ensure quality standards in guest rooms and public spaces, and manage budgeting and reporting. The role requires coordinating across departments and ensuring safety and sanitation compliance throughout operations.

Responsibilities include directing workload, monitoring performance, and facilitating effective communication with team members and guests to maintain high service levels.

Qualifications

• Must communicate in English and maintain professional demeanor.
• Strong supervisory and team-lead capabilities across housekeeping staff.
• Experience with budgeting, inventory controls, and financial reporting.

Responsibilities

• Direct and supervise housekeeping and laundry staff.
• Plan and monitor daily activities to meet quality standards.
• Manage budgets, inventory, and supplies for departments.

Skills

English communication

Supervisory experience

Budgeting & reporting

Staff training

Safety & sanitation knowledge

Interdepartmental coordination

Computer literacy

Tools

PMS (Property Management System)

Job description

Description

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate

2. Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.

3. Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

4. Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.

5. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

6. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

7. Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

8. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

9. Communicate both verbally and in writing to provide clear direction to staff.

10. Comply with attendance rules and be available to work on a regular basis.

11. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Ability to access and accurately input information using a moderately complex computer system.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts