Executive Host iGaming (Las Vegas)

Caesars Entertainment; Las Vegas (NV); On-site; USD 65,000 - 120,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking an iGaming VIP Executive Host to deliver white-glove service to our elite players. The role involves managing a top-tier book, creating personalized communications, and coordinating exclusive promotions.

You will build relationships via calls, emails, and texts, educate guests on VIP benefits, and collaborate with teams to optimize gaming experiences while adhering to regulatory requirements.

Qualifications

• 3+ years in Executive Hosting, preferably iGaming.
• Bachelor’s Degree or equivalent work experience.
• Knowledge of iGaming required.
• High energy, enthusiasm and passion for VIP experience.
• Experience with Microsoft Office, Salesforce, analytics dashboards and gaming tech.
• Must obtain gaming license in all Caesars jurisdictions.
• Must be able to commute to the office daily.

Responsibilities

• Manage a dedicated book of high-value iGaming customers.
• Analyze and maintain proper player reinvestment ratios.
• Extend VIP-exclusive iGaming promotions.
• Build meaningful relationships through 40–50 calls per day.
• Strategically email and text offers, promotions, and events.
• Educate guests on VIP benefits and gaming resources.
• Support teammates five days a week, Monday–Friday.
• Execute strategic marketing campaigns to enhance gaming experience.
• Organize nationwide reservations for VIP guests.
• Attend leadership meetings to stay supported.
• Maintain growth across gaming metrics for your book.

Skills

Executive hosting

Customer service

Salesforce

Analytics dashboards

Gaming technologies

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

Job Description

iGaming is growing by the minute, and with the Caesars Empire behind us, the future is bright at Caesars Digital! We believe an intricate piece of our rapid growth is the quality of our digital VIP program. It is of the utmost importance to us that our VIP iGaming Executive Hosts provide the family-style service our guests have become accustomed to through their many visits to our beloved properties. If you have experience in offering white-glove service via consistent phone calls, creative emails, and thoughtful text messages, paired with a background in the casino industry, we want to speak with you!

Responsibilities

• Manage a dedicated book of business of our highest value iGaming customers.
• Analyze and maintain proper player reinvestment ratios.
• Extend VIP-exclusive iGaming promotions.
• Build meaningful relationships through 40 – 50 phone calls per day.
• Strategically email and text extend offers, promotions, and events.
• Educate guests on the importance of VIP along with providing them dedicated gaming resources.
• Support teammates in the office five days a week, Monday through Friday.
• Execute strategic marketing campaigns designed to enhance our guests' gaming experience.
• Organize and make reservations to our properties nationwide on behalf of your VIP guests.
• Attend meetings with leadership to ensure you are supported and equipped to perform your job at the highest standard.
• Maintain healthy growth amongst all gaming metrics for the business you’re responsible for.
• Engage in actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize these risks.
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.

Qualifications

• Three+ years’ experience in Executive Hosting, preferably iGaming.
• Bachelor’s Degree or equivalent work experience.
• Knowledge of iGaming required.
• High level of energy, enthusiasm, and passion for improving the VIP experience.
• Experience in Microsoft Office, Salesforce, understanding analytics dashboards, and gaming technologies.
• Must be able to obtain a gaming license in all jurisdictions Caesars casinos operate in.
• Must be able to commute to the office each day.

Necessary Skills

• Impressionable conversations that are not easily forgotten by the recipient.
• Empathy and listening skills to identify when a player may not be responsibly gaming.
• Positive attitude even when faced with stressful and frustrating situations.
• Creative thinking to create well-received VIP-exclusive marketing campaigns.
• Leadership to not only keep yourself motivated but also your fellow teammates.
• Knowledge in casino products and wagering strategy.
• Professional yet personable, paired with discipline on when to use which.
• Technologically inclined with the aptitude to learn new systems and software.

Physical Requirements

• Must have manual dexterity and coordination to operate office equipment including, but not limited to, computers, telephone/headset, etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum 40+ calls/day).
• Must be able to lift up to 15 pounds.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to work for long periods of time, under fluorescent lighting.
• Must be able to work at a desk, for most of the day, in a seated position.
• Must be able to spend most of the day working off computer monitors and operating a keyboard.
• Although most of the position will be spent seated at a desk, there will be occasions where the candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
• Must be able to travel as needed.
• Must be able to meet business demands on weekends when necessary.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.