Executive Host iGaming

Caesars Sportsbook & Casino; Jersey City (NJ); On-site; USD 75,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) matching

Paid time off

Paid holidays

Job summary

Caesars Digital in Jersey City is seeking a VIP iGaming Executive Host to manage a dedicated book of high-value players and deliver white-glove service through calls, emails, and texts. You will analyze reinvestment, extend VIP promotions, and coordinate nationwide reservations while maintaining compliance and partnering with leadership to elevate the guest experience.

Applicants should have 3+ years in executive hosting, a Bachelor’s degree or equivalent, knowledge of iGaming, and proficiency

Qualifications

• Three+ years’ experience in Executive Hosting, preferably iGaming.
• Bachelor’s Degree or equivalent work experience.
• Knowledge of iGaming required.
• High level of energy, enthusiasm, and passion for improving the VIP experience.
• Experience in Microsoft Office, Salesforce, understanding analytics dashboards, and gaming technologies.
• Must be able to obtain a gaming license in all jurisdictions Caesars casinos operate in.
• Must be able to commute to the office each day.

Responsibilities

• Manage a dedicated book of business of our highest value iGaming customers.
• Analyze and maintain proper player reinvestment ratios.
• Extend VIP-exclusive iGaming promotions.
• Build meaningful relationships through 40 – 50 phone calls per day.
• Strategically email and text extend offers, promotions, and events.
• Educate guests on the importance of VIP along with providing dedicated gaming resources.
• Support teammates in the office five days a week, Monday through Friday.
• Execute strategic marketing campaigns designed to enhance our guests' gaming experience.
• Organize and make reservations to our properties nationwide on behalf of your VIP guests.
• Attend meetings with leadership to ensure you are supported and equipped to perform your job at the highest standard.
• Maintain healthy growth amongst all gaming metrics for the business you’re responsible for.
• Engage in actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize these risks.
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.

Skills

Executive hosting

Customer service

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

iGaming is growing by the minute, and with the Caesars Empire behind us, the future is bright at Caesars Digital! We believe an intricate piece of our rapid growth is the quality of our digital VIP program. It is of the utmost importance to us that our VIP iGaming Executive Hosts provide the family-style service our guests have become accustomed to through their many visits to our beloved properties. If you have experience in offering white-glove service via consistent phone calls, creative emails, and thoughtful text messages, paired with a background in the casino industry, we want to speak with you!

iGaming is growing by the minute, and with the Caesars Empire behind us, the future is bright at Caesars Digital! We believe an intricate piece of our rapid growth is the quality of our digital VIP program. It is of the utmost importance to us that our VIP iGaming Executive Hosts provide the family-style service our guests have become accustomed to through their many visits to our beloved properties. If you have experience in offering white-glove service via consistent phone calls, creative emails, and thoughtful text messages, paired with a background in the casino industry, we want to speak with you!

Responsibilities

• Manage a dedicated book of business of our highest value iGaming customers.
• Analyze and maintain proper player reinvestment ratios.
• Extend VIP-exclusive iGaming promotions.
• Build meaningful relationships through 40 – 50 phone calls per day.
• Strategically email and text extend offers, promotions, and events.
• Educate guests on the importance of VIP along with providing them dedicated gaming resources.
• Support teammates in the office five days a week, Monday through Friday.
• Execute strategic marketing campaigns designed to enhance our guests' gaming experience.
• Organize and make reservations to our properties nationwide on behalf of your VIP guests.
• Attend meetings with leadership to ensure you are supported and equipped to perform your job at the highest standard.
• Maintain healthy growth amongst all gaming metrics for the business you’re responsible for.
• Engage in actions that are ethical and in full compliance with all applicable laws, regulations, and company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize these risks.
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.

Qualifications

• Three+ years’ experience in Executive Hosting, preferably iGaming.
• Bachelor’s Degree or equivalent work experience.
• Knowledge of iGaming required.
• High level of energy, enthusiasm, and passion for improving the VIP experience.
• Experience in Microsoft Office, Salesforce, understanding analytics dashboards, and gaming technologies.
• Must be able to obtain a gaming license in all jurisdictions Caesars casinos operate in.
• Must be able to commute to the office each day.

Necessary Skills

• Impressionable conversations that are not easily forgotten by the recipient.
• Empathy and listening skills to identify when a player may not be responsibly gaming.
• Positive attitude even when faced with stressful and frustrating situations.
• Creative thinking to create well-received VIP-exclusive marketing campaigns.
• Leadership to not only keep yourself motivated but also your fellow teammates.
• Knowledge in casino products and wagering strategy.
• Professional yet personable, paired with discipline on when to use which.
• Technologically inclined with the aptitude to learn new systems and software.

Physical Requirements

• Must have manual dexterity and coordination to operate office equipment including, but not limited to, computers, telephone/headset, etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum 40+ calls/day).
• Must be able to lift up to 15 pounds.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to work for long periods of time, under fluorescent lighting.
• Must be able to work at a desk, for most of the day, in a seated position.
• Must be able to spend most of the day working off computer monitors and operating a keyboard.
• Although most of the position will be spent seated at a desk, there will be occasions where the candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
• Must be able to travel as needed.
• Must be able to meet business demands on weekends when necessary.

The salary range for this position is $75,000.00 - $79,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays.

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.