iGaming 7 Stars Ambassador (Las Vegas)

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 48,000 - 70,000; Full time

Job summary

Caesars Digital is seeking an iGaming 7 Stars Ambassador in Las Vegas to engage, educate, and service our VIP guests within the Seven Stars program. You will be supported by leadership and trained to excel in a fast-paced gaming environment.

You will coordinate trips, benefits, and rewards, provide personalized VIP assistance, and collaborate with on-property hosts to ensure seamless guest experiences and loyalty growth. The role emphasizes white-glove service and proactive guest engagement.

Qualifications

• Two or more years in sales or the casino industry.
• Ability to stay calm and composed when speaking with agitated guests.
• Aptitude for creative thinking to solve situations.
• Strong time management skills.

Responsibilities

• Manage and coordinate Seven Stars trips, benefits, and annual rewards.
• Provide personalized VIP support for account inquiries, tier benefits, Reward Credits, and promotional offers.
• Resolve escalated guest concerns and liaise between guests and internal support teams.
• Advocate for guests by coordinating with on-property hosts and cross-functional teams.
• Monitor guest engagement and identify opportunities to enhance loyalty and retention.
• Deliver white-glove service to Seven Stars guests, ensuring benefit fulfillment and exceptional experiences.
• Load and manage deposit match offers for qualified Seven-Star players on a twice-weekly basis.

Skills

Sales experience

Casino industry

Teamwork skills

Time management

Calm under pressure

Creative thinking

Casino rules knowledge

Licensing eligibility

Travel ability

Job description

Job Description

If you\'re eager to launch a career in casino hosting but haven\'t yet found the right opportunity, this role is your gateway. As an iGaming 7 Stars Ambassador, you\’ll be equipped with the tools, training, and resources needed to succeed, while being supported by a leadership team committed to your development.

iGaming 7 Stars Ambassadors play a critical role in our VIP program. The primary focus of this position is to engage, educate, and service our 7 Star guests.

Responsibilities

• Manage and coordinate Seven Stars trips, benefits, and annual rewards.
• Provide personalized VIP support for account inquiries, tier benefits, Reward Credits, and promotional offers.
• Resolve escalated guest concerns and serve as a liaison between guests and internal support teams.
• Advocate for guests by coordinating with on property hosts and cross-functional teams to ensure a seamless experience.
• Monitor guest engagement and identify opportunities to enhance loyalty and retention.
• Deliver white-glove service to Seven Stars guests, ensuring benefit fulfillment and exceptional customer experiences.
• Load and manage deposit match offers for qualified Seven-Star players on a twice-weekly basis.

Qualifications

• Two or more years in sales or the casino industry
• Positive personality that is not easily swayed
• The ability to stay calm and composed when speaking with agitated guests.
• Aptitude for creative thinking in terms of finding new ways to solve situations.
• Basic understanding of casino games and their correlating rules
• Strong time management skills
• Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in
• Very strong teamwork skills

Additional Requirements

• Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum 50+ calls/day).
• Must be able to lift up to 15 pounds.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to work for long periods of time, under fluorescent lighting.
• Must be able to work at a desk, for most of the day, in a seated position.
• Must be able to spend most of the day working off computer monitors and operating a keyboard.
• Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one\'s feet for long periods of time, and/or walk for long distances.
• Must be able to travel as needed.

About Us

At Caesars Digital, We Don\'t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world\'s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we\'re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.