Executive General Manager - Luxury Hotels on Mackinac Island

Hotel Investment Services, Inc.; Mackinac Island (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Executive housing on Mackinac Island

Job summary

The Area General Manager will lead both Hotel Iroquois and Harbour View Inn, part of The Cotton Collection, guiding strategic planning, revenue and guest experience programs, and marketing initiatives. This role requires hands-on leadership to support teams, ensure service excellence, and balance daily operations with strategic priorities on Mackinac Island.

As a visible executive, you will drive accountability, foster a performance culture, and represent the properties in the Northern Michigan

Qualifications

• 3-5 years of senior leadership experience at a Luxury, Boutique, or Historic property.
• Experience developing and managing resort properties with multiple outlets or hotel collections.
• Immersion in all hotel divisions, with a prior concentration on Food & Beverage preferred.

Responsibilities

• Conduct daily property walks to monitor condition, cleanliness, and operational discipline.
• Oversee a complex, multi-outlet food and beverage operation, including fine dining restaurants, bar/lounge concepts, seasonal outlets, in-room dining, and large banquet/catering operations.
• Champion innovation and excellence across all guest touchpoints.
• Maintain a consistent on-property presence, including regular floor walks and direct engagement with guests and teams.
• Drive measurable improvements in ratings and online reputation metrics, supported by clear performance data.
• Translate guest experience performance metrics into clear action plans and structured ownership reporting.
• Verify and evaluate that property business plans and employees are aligned with brand strategies, holding leadership accountable.

Skills

Senior leadership

Financial performance

Guest satisfaction

Team development

Business acumen

Open communication

Market knowledge

Problem solving

Tools

MS Office

Teams

ProfitSword

Job description

The Area General Manager will lead both Hotel Iroquois and Harbour View Inn, part of The Cotton Collection, guiding strategic planning, revenue and guest experience programs, and marketing initiatives. This role requires hands-on leadership to support teams, ensure service excellence, and balance daily operations with strategic priorities on Mackinac Island.

As a visible executive, you will drive accountability, foster a performance culture, and represent the properties in the Northern Michigan