Island Lodge General Manager: Services & Operations

Aramark; Houghton (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client generating significant revenue. You will lead operations across food service, facility support, and related services at a remote Isle Royale lodge operation in Michigan.

The role requires building a strong management team, managing budgets, and maintaining compliance with safety standards and contractual obligations while delivering exceptional client and customer satisfaction.

Qualifications

• Bachelor's degree level education highly preferred in Food Service, Hospitality, Facilities, or Business Management.
• Strong focus on client and customer services and building a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands‑on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Client relationships

Budgeting

Contractual understanding

Operations management

Safety compliance

Education

Bachelor's degree in relevant field

Job description

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client generating significant revenue. You will lead operations across food service, facility support, and related services at a remote Isle Royale lodge operation in Michigan.

The role requires building a strong management team, managing budgets, and maintaining compliance with safety standards and contractual obligations while delivering exceptional client and customer satisfaction.