Seasonal Guest Services Lead — Mackinac Island

Mackinac; Michigan; Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

Mackinac Island State Park Visitor’s Center seeks a Lead Worker to supervise Guest Services staff at Mackinac Island locations, ensuring excellent guest service and smooth daily operations.

The role includes managing schedules, cash handling, inventory coordination, and coordinating with the Sales Manager on store needs. This is a seasonal, on-site position requiring evening and weekend availability.

Qualifications

• High school graduate required.
• Ability to supervise people of all ages.
• Ability to communicate effectively both verbally and in writing.
• Ability to perform simple bookkeeping procedures.
• Ability to operate basic office machinery such as calculators and computerized cash registers.
• Familiarity with computers is helpful but not required.
• Ability to maintain professional confidentiality.
• Ability to maintain composure during stressful situations.

Responsabilités

• Put visitors first by treating them as guests and serving their needs.
• Supervise Guest Services Representatives in the downtown locations with Lead Guest Services Representative oversight.
• Maintain the store's appearance by cleaning, straightening, and restocking.
• Coordinate with Sales Manager to keep inventories at par.
• Process inventory transfers and requests promptly.
• Perform duties of a Guest Service Representative at regular sales areas as needed.
• Handle cash register checkout and complete daily paperwork per site procedures.
• Assist with office tasks, direct calls, and direct visitors as needed per office policy.
• Support staff training for guest services.
• Other related duties as assigned.

Connaissances

Supervision

Communication skills

Bookkeeping

Office equipment

Computers familiarity

Confidentiality

Calm under pressure

Formation

High school diploma

Outils

Cash registers

Calculators

Description du poste

Mackinac Island State Park Visitor’s Center seeks a Lead Worker to supervise Guest Services staff at Mackinac Island locations, ensuring excellent guest service and smooth daily operations.

The role includes managing schedules, cash handling, inventory coordination, and coordinating with the Sales Manager on store needs. This is a seasonal, on-site position requiring evening and weekend availability.