Executive Experience Specialist

Nasdaq, Inc.; United States; Hybrid; USD 90,000 - 153,000; Full time

Benefits offered by this job

401(k) with 6% match

ESPP 15% discount

Hybrid home/office schedule

Paid time off

Parental leave

Job summary

Nasdaq, Inc. seeks an experienced hospitality/guest-relations professional to orchestrate high-profile executive visits from discovery through departure.

You will coordinate transportation, security, catering, branding, AV, and meeting room setup, ensuring a flawless guest journey. You’ll personally welcome guests, manage five-phase logistics, and prepare run-of-show documents while supporting post-visit asset delivery and stakeholder communications.

Qualifications

• 5+ years in hospitality, event production, guest relations or executive support.
• Exceptional attention to detail with ability to manage multiple stakeholders.
• Calm, composed problem-solver under pressure and discreet with executives.

Responsibilities

• Coordinate discovery and planning for executive visits and briefings.
• Arrange logistics (transportation, security, catering, AV, branding, rooms).
• Draft run-of-show documents and welcome guests on arrival.
• Support Site tours, photo opportunities, bell ceremonies, and transitions.
• Capture notes, preferences, and deliver branded assets after visits.
• Maintain records to support Listings, Sales and Marketing teams.
• Contribute to SOPs, guest databases, and hospitality standards.
• Track guest satisfaction metrics and asset turnaround times.

Skills

Hospitality

Event Production

Guest Relations

Executive Support

Job description

Key Responsibilities

• Discovery & Planning
• Assist in researching visiting executives and preparing company briefings
• Coordinate logistics including transportation, security, catering, photography, AV, branding, and meeting room setup
• Draft and maintain run-of-show documents for each visit
• Arrival & On-Site Experience
• Personally welcome guests and help remove friction from the moment they arrive
• Support customized MarketSite tours, meeting coordination, tower photo opportunities, and bell ceremonies
• Manage timing and transitions throughout each visit to ensure a smooth flow
• Departure & Continuity
• Coordinate delivery of photos, videos, and branded assets to guests
• Confirm follow-up steps and capture visit notes and guest preferences
• Maintain records to support Listings, Sales, and Marketing teams
• Program Support
• Contribute to SOP libraries, guest preference databases, and hospitality standards
• Track metrics such as guest satisfaction, photography turnaround time, and issue resolution

Success Looks Like

• Consistently flawless execution across all five phases of the guest journey
• Positive guest and internal stakeholder feedback
• Fast, accurate turnaround on assets and follow-ups
• A reputation for anticipating needs before they are expressed

Qualifications

• 5+ years in hospitality, event production, guest relations, or executive support
• Exceptional attention to detail and ability to manage multiple stakeholders simultaneously
• Calm, composed problem-solver who performs well under pressure
• Strong interpersonal and communication skills with a service-first mindset
• Discretion and professionalism when working with senior executives and high-profile guests
• Flexibility to support early morning bell ceremonies and occasional evening events

This position will be located in New York and offers the opportunity for a hybrid work environment at least 4 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Come as You Are Nasdaq is an equal opportunity employer.

We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success. The base pay range for this role is $90,000 - $153,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access - helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets - and possibilities - forward.