Executive Experience Architect

Servicenow; United States; Hybrid; USD 114,000 - 199,000; Full time

Job summary

ServiceNow seeks an Executive Experience Consultant to redesign and lead executive engagements within a reimagined engagement strategy. You will influence stakeholders across sales, product, and leadership while delivering high-impact, customer-centric experiences that align with customer transformation goals.

In this fast-paced role, you will forge cross-functional partnerships, develop industry-specific advisory capabilities, and elevate briefing narratives to demonstrate ServiceNow as a

Qualifications

• 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.
• Proven ability to influence stakeholders at all levels, including sales teams, senior executives, and cross-functional partners.
• Exceptional communication, facilitation, and storytelling skills with executive presence.
• Strong program and project management capabilities with attention to detail and excellence.
• Comfort navigating complexity, ambiguity, and rapid change while keeping teams aligned.
• Consultative, customer-first mindset translating business challenges into opportunities for transformation.
• Entrepreneurial drive to wow customers in innovative, unexpected ways.

Responsibilities

• Design and orchestrate end-to-end executive experiences and high-stakes engagements.
• Influence and inspire change from legacy to innovation-led, facilitator-driven approaches.
• Build and maintain trusted relationships with sales leaders, executives, and cross-functional teams.
• Specialize in an industry to develop deep sector understanding and shape future briefings.
• Navigate complexity and ambiguity in a fast-paced environment while managing risks.
• Elevate storytelling to position ServiceNow as a strategic partner, not a vendor.
• Champion program excellence and mentor peers to deliver world-class engagements.

Skills

Executive engagements

Stakeholder influence

Communication skills

Program management

Adaptability

Customer-centric

Entrepreneurial mindset

Job description

ServiceNow seeks an Executive Experience Consultant to redesign and lead executive engagements within a reimagined engagement strategy. You will influence stakeholders across sales, product, and leadership while delivering high-impact, customer-centric experiences that align with customer transformation goals.

In this fast-paced role, you will forge cross-functional partnerships, develop industry-specific advisory capabilities, and elevate briefing narratives to demonstrate ServiceNow as a