Executive Experience Consultant

ServiceNow; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking an Executive Experience Consultant at the NY Innovation Center to design and orchestrate high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.

The role focuses on influencing stakeholders across sales, product, and leadership, translating complex challenges into compelling narratives, and building trusted advisor relationships that differentiate ServiceNow.

Qualifications

• 8+ years designing and delivering executive engagements or strategic programs.
• Proven ability to influence stakeholders at all levels including sales and executives.
• Exceptional communication, facilitation, and storytelling with executive presence.
• Strong program and project management capabilities with attention to detail.
• Comfort navigating complexity, ambiguity, and rapid change.
• Consultative, customer-first mindset and ability to translate business challenges into opportunities.
• Entrepreneurial drive to continuously wow customers with innovative approaches.

Responsibilities

• Design & orchestrate end-to-end executive briefings ensuring alignment to transformation goals.
• Influence stakeholders to adopt innovative, facilitator-led engagement models.
• Build trust across sales, product, and leadership through advisory relationships.
• Develop industry-aligned insights to strengthen executive narratives and demos.
• Navigate complexity and ambiguity while maintaining program standards.
• Elevate customer-centric storytelling through compelling narratives and demonstrations.
• Champion program excellence and mentor peers to deliver world-class engagements.

Skills

Executive engagement design

Stakeholder influence

Communication storytelling

Program management

Adaptability

Customer-centric mindset

Entrepreneurial drive

Tools

BriefingSource

PowerBI

Office 365

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Our team:

The NY Innovation Center is where the world’s most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We’ve redefined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpoint—before, during, and after the visit—is designed to surprise, delight, and inspire.

We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. You’ll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution.

What You’ll Do:

• Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.
• Influence & Inspire Change: Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.
• Build Trust Across the Organization: Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities.
• Industry-Aligned Advisory: Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders.
• Navigate Complexity & Ambiguity: Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.
• Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor.
• Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners to deliver world‑class engagements that differentiate ServiceNow from competitors.

What We’re Looking For:

• 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.
• Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross‑functional partners.
• Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility.
• Strong program and project management capabilities, with attention to detail and a commitment to excellence.
• Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated.
• A consultative, customer‑first mindset and the ability to translate business challenges into opportunities for transformation.
• Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways.

Nice to Have (but not required):

• Familiarity with Microsoft Office 365 for collaboration and content development.
• Experience using BriefingSource for briefing and engagement management.
• Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives.
• Background in sales, customer experience and/or professional services, bringing perspective on how executive engagements accelerate business outcomes.

Why Join Us?

At ServiceNow, you’ll be part of a team that is reshaping how the world’s most influential leaders experience innovation. You’ll have the opportunity to:

• Influence Fortune 500 transformation strategies at the highest level.
• Work in a dynamic, fast-paced environment where innovation is constant.
• Collaborate with a global network of executives, thought leaders, and sales partners.
• Elevate an industry-leading program that is setting the standard for executive engagement.

If you thrive in environments of innovation, influence, and impact—and you’re ready to help the world’s leaders imagine what’s possible,we’d love to hear from you.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.