Executive Enterprise CSM – NYC Education Partnerships

Edmentum; New York (NY); Remote; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan with company匹

Time away program

Volunteer time away

Job summary

Edmentum is seeking a Senior Enterprise Customer Success Manager for the New York City area. This remote-first role leads a high-value portfolio with district-level executives and partners with Sales to grow multi-year opportunities.

You will build and coach a team of Enterprise CSMs, own renewal risk mitigation, and align customer outcomes with Edmentum’s strategic priorities for NYC public schools.

Qualifications

• Seasoned customer success leader with a track record of retention and growth.
• Experience coaching high-performing teams and driving accountability.
• Ability to engage with superintendents and senior district leaders at the executive level.

Responsibilities

• Own a portfolio of strategic, high-value enterprise partnerships and lead multi-year account strategy.
• Hire, develop, and manage a team of Enterprise CSMs with clear goals and reviews.
• Forecast renewals, mitigate risk, and drive renewal growth across the enterprise book.
• Build relationships with district leaders and lead executive business reviews and planning.
• Collaborate with Sales to develop account plans and pursue expansion opportunities.
• Define playbooks and success-planning models to ensure consistent health monitoring.
• Advocate for the enterprise customer in Product and leadership discussions.

Skills

Customer Success Leadership

Team Building & Coaching

Executive Stakeholder Mgmt

Job description

Edmentum is seeking a Senior Enterprise Customer Success Manager for the New York City area. This remote-first role leads a high-value portfolio with district-level executives and partners with Sales to grow multi-year opportunities.

You will build and coach a team of Enterprise CSMs, own renewal risk mitigation, and align customer outcomes with Edmentum’s strategic priorities for NYC public schools.