Executive End-User IT Technician | Hybrid Desktop Support

Hayward Holdings, Inc.; Clemmons (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Hayward Holdings Inc. is seeking an End User Computing Technician Level 2 (Temp 2 Hire) to support desktop and end-user computing across a site or region.

The role ensures security, policy compliance, and license adherence while delivering a positive user experience, including support for executives. The position requires installation and training on Hayward IT solutions, maintenance of system availability, and collaboration with the End User Computing leadership team to support networking,

Qualifications

• Associate degree required.
• Bachelor’s degree preferred.
• Must achieve A+ Certification within 12 months.
• Must achieve ITIL Foundation Certification within 18 months.
• Must achieve Azure Fundamentals certification within 18 months.
• Experience supporting desktop and end-user computing devices.

Responsibilities

• Provide in-person or remote desktop/end-user support services for Hayward employees, manufacturing computer systems, and warehouse operations systems.
• Performs installation of hardware and software as needed by the end users or as directed by the End User Computing leadership team.
• Provides support to and trains users in the use of Hayward IT solutions and services.
• Monitors and maintains system availability and stability.
• Prepares and maintains documentation for end-user training as well as network documentation used by the End User Computing team.
• Windows Server administration
• Network service administration
• Subject matter expert and center of excellence assignment and primary responsibility for key End User Computing technologies and processes.
• Provides support to and trains users in local area network usage, device and peripheral usage including endpoints, mobile devices, manufacturing floor systems, warehouse operations systems, scanners, telephony, and AV solutions.
• Responds to maintenance/service incidents and requests submitted by the end-user community.
• Acts as smart hands to support Infrastructure Services activities in Networking, Servers and Storage.
• Participates as a resource on projects as tasks are assigned.
• Working knowledge of endpoint devices (PC’S, Macs, Mobile Devices - IOS & Android), Active Directory, Microsoft Windows Desktop operating systems and Server editions
• Troubleshooting of PC’S, mechanical logic and network infrastructure.
• Outstanding customer service.
• Must achieve A+ Certification within 12 months of accepting the position.
• Must achieve ITIL Foundation Certification within 18 months of accepting the position.
• Must achieve Azure Fundamentals certification within 18 months of accepting the position.
• Knowledge of conference room audio visual technology as well as Microsoft Teams Meeting and Microsoft Teams Live Event setup and execution.
• Ability to adapt, adjust and respond to evolving and quick-changing circumstances.

Skills

End user support

Customer service

Communication

Problem solving

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Active Directory

Windows Server

Windows Desktop OS

Azure Fundamentals

Microsoft Teams

Network administration

Job description

Hayward Holdings Inc. is seeking an End User Computing Technician Level 2 (Temp 2 Hire) to support desktop and end-user computing across a site or region.

The role ensures security, policy compliance, and license adherence while delivering a positive user experience, including support for executives. The position requires installation and training on Hayward IT solutions, maintenance of system availability, and collaboration with the End User Computing leadership team to support networking,