Executive Director, Workforce Optimization & Strategy

JPMorganChase; Chicago (IL); On-site; USD 140,000 - 180,000; Full time

Job summary

JPMorganChase is seeking a Workforce Optimization Lead within Human Resources to align workforce planning with business priorities across the Commercial & Investment Bank. You will partner with HR Business Advisors and leaders to translate strategy into actionable workforce plans and sustainable capability building.

The role emphasizes data-driven decision making, organizational design, and talent strategy, with a focus on proactive planning, talent mobility, and scalable processes to support

Qualifications

• 8+ years of experience in Human Resources, Workforce Strategy, Management Consulting, Organization Effectiveness, Talent Strategy, Workforce Planning
• Strong understanding of how emerging technologies, including generative AI and automation, are reshaping jobs, skills, workforce demand, talent acquisition, career mobility, and employee development
• Proven ability to translate workforce analytics, labor market intelligence, and business strategy into actionable workforce recommendations
• Exceptional stakeholder management skills with experience influencing senior executives and navigating complex organizations
• Proven business analytical skills (ability to utilize critical thinking and analytical skills to identify issues and trends, develop solutions and/or recommendations to address root cause)
• Strong organization and time management skills, including the ability to manage multiple deliverables simultaneously
• Ability to work collaboratively and develop strong working partnerships with HR colleagues and the business
• Strong PowerPoint skills, high attention to detail and ability to convey a narrative through use of data and research; excellent verbal and written communication skills

Responsibilities

• Leverage workforce expertise to help create a scalable process for the business/HR Advisor to create workforce plans that balance hiring, development, redeployment, automation, and organizational redesign.
• Partner with HR Advisory, Learning, Recruiting, Workforce Design, and Compensation teams to assess impacts of workforce changes and develop multi-year workforce strategies aligned to business priorities.
• Assess current workforce composition across CIB versus future-state talent requirements; Identify critical capability gaps, succession risks, and talent concentrations.
• Drive workforce agility initiatives that enable movement of talent across businesses and functions.
• Assess organizational structures for scalability, efficiency, and effectiveness.
• Support leadership teams through business transformations, reorganizations, and growth initiatives; act as a trusted advisor on future workforce implications of business decisions.
• Provide data-driven recommendations regarding spans, layers, talent density, and operating models.
• Monitor workforce trends, talent pipeline health, mobility, attrition, succession readiness, and skills gaps.
• Help prioritize needs across CIB and HR to identify areas ready to partner with the Workforce Design team and facilitate discussions regarding workforce investments, organizational priorities, and talent trade-offs.
• Serve as a workforce optimization SME for CIB; act as a trusted advisor to senior leaders and HR on future workforce implications of business decisions.
• Translate complex workforce data into clear business recommendations.

Skills

HR & Workforce Strategy

AI & Automation in Workforce

Workforce Analytics

Stakeholder Management

Business Analytics

Time Management

Collaboration

PowerPoint & Communication

Job description

JPMorganChase is seeking a Workforce Optimization Lead within Human Resources to align workforce planning with business priorities across the Commercial & Investment Bank. You will partner with HR Business Advisors and leaders to translate strategy into actionable workforce plans and sustainable capability building.

The role emphasizes data-driven decision making, organizational design, and talent strategy, with a focus on proactive planning, talent mobility, and scalable processes to support