Workforce Optimization Lead, Commercial & Investment Bank - Executive Director

JPMorganChase; Chicago (IL); On-site; USD 140,000 - 180,000; Full time

Job summary

JPMorganChase is seeking a Workforce Optimization Lead within Human Resources to align workforce planning with business priorities across the Commercial & Investment Bank. You will partner with HR Business Advisors and leaders to translate strategy into actionable workforce plans and sustainable capability building.

The role emphasizes data-driven decision making, organizational design, and talent strategy, with a focus on proactive planning, talent mobility, and scalable processes to support

Qualifications

• 8+ years of experience in Human Resources, Workforce Strategy, Management Consulting, Organization Effectiveness, Talent Strategy, Workforce Planning
• Strong understanding of how emerging technologies, including generative AI and automation, are reshaping jobs, skills, workforce demand, talent acquisition, career mobility, and employee development
• Proven ability to translate workforce analytics, labor market intelligence, and business strategy into actionable workforce recommendations
• Exceptional stakeholder management skills with experience influencing senior executives and navigating complex organizations
• Proven business analytical skills (ability to utilize critical thinking and analytical skills to identify issues and trends, develop solutions and/or recommendations to address root cause)
• Strong organization and time management skills, including the ability to manage multiple deliverables simultaneously
• Ability to work collaboratively and develop strong working partnerships with HR colleagues and the business
• Strong PowerPoint skills, high attention to detail and ability to convey a narrative through use of data and research; excellent verbal and written communication skills

Responsibilities

• Leverage workforce expertise to help create a scalable process for the business/HR Advisor to create workforce plans that balance hiring, development, redeployment, automation, and organizational redesign.
• Partner with HR Advisory, Learning, Recruiting, Workforce Design, and Compensation teams to assess impacts of workforce changes and develop multi-year workforce strategies aligned to business priorities.
• Assess current workforce composition across CIB versus future-state talent requirements; Identify critical capability gaps, succession risks, and talent concentrations.
• Drive workforce agility initiatives that enable movement of talent across businesses and functions.
• Assess organizational structures for scalability, efficiency, and effectiveness.
• Support leadership teams through business transformations, reorganizations, and growth initiatives; act as a trusted advisor on future workforce implications of business decisions.
• Provide data-driven recommendations regarding spans, layers, talent density, and operating models.
• Monitor workforce trends, talent pipeline health, mobility, attrition, succession readiness, and skills gaps.
• Help prioritize needs across CIB and HR to identify areas ready to partner with the Workforce Design team and facilitate discussions regarding workforce investments, organizational priorities, and talent trade-offs.
• Serve as a workforce optimization SME for CIB; act as a trusted advisor to senior leaders and HR on future workforce implications of business decisions.
• Translate complex workforce data into clear business recommendations.

Skills

HR & Workforce Strategy

AI & Automation in Workforce

Workforce Analytics

Stakeholder Management

Business Analytics

Time Management

Collaboration

PowerPoint & Communication

Job description

Job Description

We are seeking a Workforce Optimization Lead to join our team! As a Workforce Optimization Lead within Human Resources, you will support the Commercial & Investment Bank and partner closely with HR Business Advisors and business leaders to connect workforce strategy with business priorities. You will bring together workforce planning, organization design, skills and learning, recruiting, talent strategy, and workforce transformation to help leaders make informed decisions about current and future workforce needs. You will serve as a trusted workforce advisory partner, providing proven frameworks, tools, market insights, and expertise that enable HRBAs and leaders to anticipate workforce challenges, identify capability gaps, and translate business strategy into actionable workforce plans. The role helps shift the organization from reactive talent decisions to proactive workforce planning and sustainable capability building in support of long-term growth and performance.

Job Responsibilities

• Leverage workforce expertise to help create a scalable process for the business/HR Advisor to create workforce plans that balance hiring, development, redeployment, automation, and organizational redesign.


• Partner with HR Advisory, Learning, Recruiting, Workforce Design, and Compensation teams to assess impacts of workforce changes and develop multi-year workforce strategies aligned to business priorities.


• Assess current workforce composition across CIB versus future-state talent requirements; Identify critical capability gaps, succession risks, and talent concentrations.


• Drive workforce agility initiatives that enable movement of talent across businesses and functions.


• Assess organizational structures for scalability, efficiency, and effectiveness.


• Support leadership teams through business transformations, reorganizations, and growth initiatives; act as a trusted advisor on future workforce implications of business decisions.


• Provide data-driven recommendations regarding spans, layers, talent density, and operating models.


• Monitor workforce trends, talent pipeline health, mobility, attrition, succession readiness, and skills gaps.


• Help prioritize needs across CIB and HR to identify areas ready to partner with the Workforce Design team and facilitate discussions regarding workforce investments, organizational priorities, and talent trade-offs.


• Serve as a workforce optimization SME for CIB; act as a trusted advisor to senior leaders and HR on future workforce implications of business decisions.


• Translate complex workforce data into clear business recommendations.

Required Qualifications, Capabilities, And Skills

• 8+ years of experience in Human Resources, Workforce Strategy, Management Consulting, Organization Effectiveness, Talent Strategy, Workforce Planning


• Strong understanding of how emerging technologies, including generative AI and automation, are reshaping jobs, skills, workforce demand, talent acquisition, career mobility, and employee development


• Proven ability to translate workforce analytics, labor market intelligence, and business strategy into actionable workforce recommendations


• Exceptional stakeholder management skills with experience influencing senior executives and navigating complex organizations


• Proven business analytical skills (ability to utilize critical thinking and analytical skills to identify issues and trends, develop solutions and/or recommendations to address root cause)


• Strong organization and time management skills, including the ability to manage multiple deliverables simultaneously


• Ability to work collaboratively and develop strong working partnerships with HR colleagues and the business


• Strong PowerPoint skills, high attention to detail and ability to convey a narrative through use of data and research; excellent verbal and written communication skills

Preferred Qualifications, Capabilities, And Skills

• Experience working within a consulting firm or leading enterprise-wide workforce transformation initiatives in a complex global organization


• Experience leading workforce transformation engagements related to AI, automation, organizational redesign, or future-of-work initiatives, including assessing workforce impacts, identifying changing skill requirements, developing reskilling strategies, and advising senior leaders on workforce implications and change management preferred

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.