Executive Director, Unified Customer Experience (Remote)

Advisory5; Northern (KY); Remote; USD 237,000 - 439,000; Full time

Benefits offered by this job

Equity

Bonus

Job summary

Novartis is seeking an Executive Director for Enterprise Experience Planning and Integration. Remote US-based, full-time, with a focus on customer journeys from trial to adherence.

Lead governance across functions, drive shared metrics, and support priority launches. Leverage data, CRM, and personalization to improve experiences for patients and customers, with equity and cash incentives tied to level.

Qualifications

• Bachelor's degree required; MS or MBA preferred.
• 10+ years orchestrating customer journeys across functions.
• 5+ years using data, CRM, and personalization to drive outcomes.

Responsibilities

• Set governance and shared metrics for patient and customer journeys.
• Support priority launches with emphasis on rare and specialty conditions.
• Align leaders across functions on a single, cohesive experience plan.

Skills

Customer journey orchestration

CRM systems

Data-driven personalization

Stakeholder alignment

Education

Bachelor's degree

MS or MBA preferred

Tools

Salesforce CRM

Analytics tools

Job description

Novartis is seeking an Executive Director for Enterprise Experience Planning and Integration. Remote US-based, full-time, with a focus on customer journeys from trial to adherence.

Lead governance across functions, drive shared metrics, and support priority launches. Leverage data, CRM, and personalization to improve experiences for patients and customers, with equity and cash incentives tied to level.