Executive Director, Enterprise Experience Planning and Integration

Advisory5; Northern (KY); Remoto; USD 237.000 - 439.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Bonus

Descrizione del lavoro

Novartis is seeking an Executive Director for Enterprise Experience Planning and Integration. Remote US-based, full-time, with a focus on customer journeys from trial to adherence.

Lead governance across functions, drive shared metrics, and support priority launches. Leverage data, CRM, and personalization to improve experiences for patients and customers, with equity and cash incentives tied to level.

Competenze

• Bachelor's degree required; MS or MBA preferred.
• 10+ years orchestrating customer journeys across functions.
• 5+ years using data, CRM, and personalization to drive outcomes.

Mansioni

• Set governance and shared metrics for patient and customer journeys.
• Support priority launches with emphasis on rare and specialty conditions.
• Align leaders across functions on a single, cohesive experience plan.

Conoscenze

Customer journey orchestration

CRM systems

Data-driven personalization

Stakeholder alignment

Formazione

Bachelor's degree

MS or MBA preferred

Strumenti

Salesforce CRM

Analytics tools

Descrizione del lavoro

# Executive Director, Enterprise Experience Planning and IntegrationNovartis$236.6K – $439.4K/yr + Equity + BonusRemote (US)Full-timePosted 2h agoNovartis is a global pharmaceutical company with major operations in North Carolina. This executive role joins up marketing, patient services, medical, advocacy, access, field, and digital so patients and customers get one consistent experience. Remote, anywhere in the US.The work: set governance and shared metrics for patient and customer journeys, from clinical trial through adherence. Support priority launches, with emphasis on rare and specialty conditions. Align leaders across functions on one experience plan.They want a bachelor's degree, MS or MBA preferred, 10 or more years orchestrating customer journeys, and 5 years using data, CRM, and personalization to improve them. Cash incentive, with equity depending on level.Apply on the Novartis careers site. Advisory5 sourced and vetted this listing from the open market.