Executive Director, Technology Change Management & GTM

JP Morgan Chase; Jersey City (NJ); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorganChase seeks an Executive Director in Technology Change Management and Go-to-Market to lead enterprise change for employee-facing tech products and AI capabilities. You will shape readiness, adoption, and value realization across the organization, partnering with product, engineering, communications, and marketing teams.

You will translate complex technical changes into compelling employee experiences, drive cross-functional execution, and establish best practices across the portfolio.

Qualifications

• Lead enterprise technology change management and go-to-market initiatives across employee-facing products and platforms.
• Translate roadmaps and technical changes into clear employee value propositions and adoption journeys.
• Influence senior leaders and cross-functional teams across product, design, engineering, marketing and learning.

Responsibilities

• Develops and executes change management and go-to-market plans for employee-facing tech products and migrations.
• Translates product roadmaps into audience-specific messaging, launch plans, and adoption journeys.
• Partners with product, design, engineering, and production teams to incorporate readiness and adoption throughout the lifecycle.
• Coordinates cross-functional planning with governance, calendars, and launch rhythms.
• Applies audience segmentation to tailor messaging, learning, and support while keeping a consistent enterprise narrative.
• Conducts readiness assessments and mitigates adoption risks before launches.
• Builds activation plans including learning, events, and post-launch reinforcement.
• Equips leaders and partners with messaging, toolkits, and playbooks for adoption.
• Defines success metrics and reports on readiness, reach, activation, usage, feedback, and value realization.
• Develops AI enablement and go-to-market plans within the broader enterprise tools ecosystem.
• Leads cross-functional workstreams and escalates risks and decisions as needed.

Skills

Executive leadership

Change management

Go-to-market strategy

Stakeholder management

Cross-functional collaboration

Product adoption

Employee enablement

Communication storytelling

Job description

JPMorganChase seeks an Executive Director in Technology Change Management and Go-to-Market to lead enterprise change for employee-facing tech products and AI capabilities. You will shape readiness, adoption, and value realization across the organization, partnering with product, engineering, communications, and marketing teams.

You will translate complex technical changes into compelling employee experiences, drive cross-functional execution, and establish best practices across the portfolio.