Technology Change Management & Go-To-Market Lead, Executive Director

JPMorganChase; Jersey City (NJ); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorganChase seeks an Executive Director in Technology Change Management and Go-to-Market to lead enterprise change for employee-facing tech products and AI capabilities. You will shape readiness, adoption, and value realization across the organization, partnering with product, engineering, communications, and marketing teams.

You will translate complex technical changes into compelling employee experiences, drive cross-functional execution, and establish best practices across the portfolio.

Qualifications

• Lead enterprise technology change management and go-to-market initiatives across employee-facing products and platforms.
• Translate roadmaps and technical changes into clear employee value propositions and adoption journeys.
• Influence senior leaders and cross-functional teams across product, design, engineering, marketing and learning.

Responsibilities

• Develops and executes change management and go-to-market plans for employee-facing tech products and migrations.
• Translates product roadmaps into audience-specific messaging, launch plans, and adoption journeys.
• Partners with product, design, engineering, and production teams to incorporate readiness and adoption throughout the lifecycle.
• Coordinates cross-functional planning with governance, calendars, and launch rhythms.
• Applies audience segmentation to tailor messaging, learning, and support while keeping a consistent enterprise narrative.
• Conducts readiness assessments and mitigates adoption risks before launches.
• Builds activation plans including learning, events, and post-launch reinforcement.
• Equips leaders and partners with messaging, toolkits, and playbooks for adoption.
• Defines success metrics and reports on readiness, reach, activation, usage, feedback, and value realization.
• Develops AI enablement and go-to-market plans within the broader enterprise tools ecosystem.
• Leads cross-functional workstreams and escalates risks and decisions as needed.

Skills

Executive leadership

Change management

Go-to-market strategy

Stakeholder management

Cross-functional collaboration

Product adoption

Employee enablement

Communication storytelling

Job description

Elevate the employee experience by spearheading transformative change and go-to-market strategies and infusing your leadership insights to inspire teams and cultivate lasting adoption of workplace technology. Shape how hundreds of thousands of colleagues discover, embrace, and realize value from new products, platforms, and artificial intelligence capabilities. Here, your work connects product strategy to real employee outcomes, turning complex technical change into moments that feel simple, connected, and valuable. You will grow as an enterprise leader at the intersection of product, communications, and transformation. If you are energized by making technology meaningful for people, this is where your impact will be felt across the firm. As a Technology Change Management and Go-to-Market Executive Director within Employee Experience, you are one of the leaders driving impact on the Technology Change Management and Go-to-Market team. Lead enterprise change and go-to-market strategies for employee-facing technology products, platforms, migrations, and artificial intelligence capabilities, driving awareness, readiness, adoption, sustained behavior change, and measurable value realization. As a leader in this space, you establish best practices and closely collaborate with product, engineering, communications, marketing, support, and business stakeholders to deliver exceptional employee experiences. You help ensure technology is introduced through a cohesive employee experience rather than disconnected product launches. JPMorganChase is on a mission to deliver a first-class employee experience by making workplace technology simple, connected, and valuable for employees. Employee Experience and Employee Platforms provides the products and capabilities that enable employees to communicate, collaborate, access support, and work effectively across the firm. Our Technology Change Management and Go-to-Market team partners across Employee Platforms, Employee Experience, Global Technology, lines of business, and corporate functions to prepare the organization for technology change and translate new capabilities into meaningful employee outcomes. The team connects product strategy with employee needs through coordinated readiness, positioning, communications, learning, activation, feedback, and measurement.

Job Responsibilities

• Develops and executes technology change management and go-to-market plans for employee-facing products, platforms, migrations, and new capabilities, aligned with the broader portfolio strategy
• Translates product roadmaps, releases, and technical changes into clear employee value propositions, audience-specific messaging, launch plans, and adoption journeys
• Partner with Employee Platforms product, design, engineering, and production teams to incorporate employee needs, readiness requirements, and adoption considerations throughout the product lifecycle
• Coordinates integrated planning across change, communications, marketing, learning, product, support, and business teams, using shared intake, launch calendars, established governance, and execution rhythms
• Applies audience segmentation by role, need, workflow, geography, and business context to tailor messaging, learning, activation, and support while maintaining a consistent enterprise narrative
• Conducts stakeholder, audience, change impact, and readiness assessments; identifies adoption barriers, operational dependencies, and employee experience risks, and coordinates mitigation actions before launch
• Builds and executes launch and activation plans spanning awareness, leader and manager engagement, communications, demonstrations, events, champions, learning, in-product guidance, support readiness, and post-launch reinforcement
• Equips leaders, managers, business partners, change networks, and support organizations with clear messaging, toolkits, playbooks, and insights to support technology adoption
• Defines initiative-level success measures aligned with portfolio goals and maintains reporting across readiness, reach, activation, usage, employee feedback, support demand, experience, productivity, and value realization
• Develops and executes artificial intelligence enablement and go-to-market plans, coordinating product messaging, responsible-use guidance, persona-based learning, communications, activation, and measurement within the broader ecosystem of tools
• Leads cross-functional workstreams and engages senior stakeholders with clear recommendations, disciplined execution, transparent reporting, and timely escalation of risks and decisions

Required Qualifications, Capabilities, And Skills

• 10+ years of experience within a large organization or consulting firm, with deep experience leading enterprise technology change management, product adoption, go-to-market, employee enablement, customer success, or workforce transformation
• Proven experience supporting large-scale employee-facing technology launches, platform rollouts, migrations, or product portfolios involving both technical and behavioral change
• Demonstrated ability to develop and execute integrated change and go-to-market strategies across product, communications, marketing, learning, support, operations, and business stakeholders
• Strong understanding of product lifecycles, launch readiness, audience segmentation, employee journeys, adoption practices, and value realization
• Proven ability to influence and align senior leaders, product organizations, technology teams, corporate functions, and line-of-business stakeholders in a complex matrixed environment
• Experience using qualitative and quantitative insights, including employee research, feedback, telemetry, usage, and support data, to shape strategy and improve outcomes
• Exceptional ability to translate complex product and technology changes into clear, relevant employee and manager experiences
• Strong executive communication, storytelling, stakeholder management, facilitation, and program leadership skills
• Ability to manage multiple concurrent initiatives, dependencies, and launch timelines while maintaining a connected portfolio view and high execution standards

Preferred Qualifications, Capabilities, And Skills

• Experience with employee platforms, digital workplace technologies, collaboration tools, employee support experiences, device modernization, or enterprise artificial intelligence products
• Experience designing product-agnostic or portfolio-level go-to-market strategies that organize capabilities around employee needs and workflows rather than individual tools
• Experience with adoption analytics, product telemetry, employee listening, experimentation, and executive reporting
• Familiarity with responsible artificial intelligence enablement, enterprise technology risk and controls, accessibility, data privacy, and support-readiness considerations
• Experience building or scaling a change management, product marketing, customer success, or employee enablement capability across a global organization
• Recognized thought leadership in technology change, digital adoption, employee experience, product marketing, or enterprise transformation

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.