Executive Director, Strategic Relationships (Remote)

Tech Sales Jobs; United States; Remote; USD 115,000 - 245,000; Full time

Benefits offered by this job

Medical benefits

401k match

Tuition assistance

Paid holidays & time away

Job summary

Fiserv is seeking a Senior Director of Relationship Management to lead a team serving DNA core clients, focusing on satisfaction, retention, and revenue growth. You will partner with Sales, Product, Operations, and Client Delivery to align client needs with enterprise solutions and negotiate high-value contracts.

The role requires 12+ years in relationship/account leadership, 8+ years of team leadership, and experience with executive-level client relationships in financial services or fintech.

Qualifications

• 12+ years leading relationship/ account management with revenue responsibility.

Responsibilities

• Lead, coach, and develop Relationship Managers handling DNA core client portfolios and revenue growth.
• Establish strategies to improve client health, satisfaction, and retention across DNA core markets.
• Build executive-level client relationships and advise on business priorities and growth opportunities.
• Partner with Sales, Product, Operations, Solution Consulting, and Client Delivery to align needs with enterprise solutions.
• Oversee complex contract negotiations, renewals, and commercial discussions for high-value DNA core clients.
• Analyze portfolio performance, client satisfaction trends, and financial metrics to identify risks and opportunities.
• Lead workforce planning, succession planning, and talent development to strengthen leadership.

Skills

Relationship management

Account management

Sales

Financial services

Financial technology

Strategic client leadership

Revenue growth

Portfolio management

Team leadership

Executive relationships

Contract negotiations

Cross-functional initiatives

Business performance analysis

Education

Bachelor’s degree in Business Administration, Finance, Management, or related field

Tools

Salesforce

Job description

Fiserv is seeking a Senior Director of Relationship Management to lead a team serving DNA core clients, focusing on satisfaction, retention, and revenue growth. You will partner with Sales, Product, Operations, and Client Delivery to align client needs with enterprise solutions and negotiate high-value contracts.

The role requires 12+ years in relationship/account leadership, 8+ years of team leadership, and experience with executive-level client relationships in financial services or fintech.