Senior Director, Relationship Management (Remote)

Tech Sales Jobs; United States; Remote; USD 115,000 - 245,000; Full time

Benefits offered by this job

Medical benefits

401k match

Tuition assistance

Paid holidays & time away

Job summary

Fiserv is seeking a Senior Director of Relationship Management to lead a team serving DNA core clients, focusing on satisfaction, retention, and revenue growth. You will partner with Sales, Product, Operations, and Client Delivery to align client needs with enterprise solutions and negotiate high-value contracts.

The role requires 12+ years in relationship/account leadership, 8+ years of team leadership, and experience with executive-level client relationships in financial services or fintech.

Qualifications

• 12+ years leading relationship/ account management with revenue responsibility.

Responsibilities

• Lead, coach, and develop Relationship Managers handling DNA core client portfolios and revenue growth.
• Establish strategies to improve client health, satisfaction, and retention across DNA core markets.
• Build executive-level client relationships and advise on business priorities and growth opportunities.
• Partner with Sales, Product, Operations, Solution Consulting, and Client Delivery to align needs with enterprise solutions.
• Oversee complex contract negotiations, renewals, and commercial discussions for high-value DNA core clients.
• Analyze portfolio performance, client satisfaction trends, and financial metrics to identify risks and opportunities.
• Lead workforce planning, succession planning, and talent development to strengthen leadership.

Skills

Relationship management

Account management

Sales

Financial services

Financial technology

Strategic client leadership

Revenue growth

Portfolio management

Team leadership

Executive relationships

Contract negotiations

Cross-functional initiatives

Business performance analysis

Education

Bachelor’s degree in Business Administration, Finance, Management, or related field

Tools

Salesforce

Job description

Senior Director, Relationship Management

Location: Remote, New York

Category: Sales & Account Management

Employment Type: Full time

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director, Relationship Management

About your role:

As Senior Director, Relationship Management, you will lead a team of Relationship Managers responsible for portfolios of financial institution clients using the DNA core platform from Fiserv. You will partner with leaders across Sales, Product, Operations, Solution Consulting, and Client Delivery to improve client satisfaction, strengthen retention, and identify growth opportunities. Your leadership will help align client priorities with solutions that support long-term portfolio performance.

What you'll do:

• Lead, coach, and develop Relationship Managers responsible for DNA core client portfolios, client satisfaction, retention, revenue growth, and strategic account management.
• Establish portfolio strategies that improve client health, increase satisfaction, strengthen retention, and support revenue growth across assigned DNA core client markets.
• Build executive-level client relationships and serve as a strategic advisor on business priorities, transformation initiatives, service performance, and long-term growth opportunities.
• Partner with Sales, Product, Operations, Solution Consulting, and Client Delivery leaders to align client needs with enterprise solutions, delivery commitments, and business objectives.
• Oversee complex contract negotiations, renewals, and commercial discussions for high-value or strategically significant DNA core client relationships.
• Analyze portfolio performance, client satisfaction trends, client health indicators, and financial metrics to identify risks, opportunities, and action plans.
• Lead workforce planning, succession planning, performance management, and talent development initiatives to strengthen team effectiveness and leadership capability.

Experience you'll need to have:

• 12+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with responsibility for strategic client leadership, revenue growth, and portfolio management.
• 8+ years of experience managing and developing teams, including performance management, succession planning, talent development, and organizational leadership.
• Experience managing executive-level relationships within financial institutions or related industries and influencing senior decision makers.
• Experience leading complex contract negotiations, renewal strategies, and commercial discussions for large or strategically important client relationships.
• Experience leading cross-functional initiatives involving sales, product management, operations, implementation, and executive stakeholders.
• Ability to analyze business performance, identify market opportunities, and develop strategic growth plans using portfolio, client health, and financial metrics.
• Bachelor’s degree or higher in Business Administration, Finance, Management, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience leading relationship management organizations in the financial services or financial technology industry.
• Experience managing large, complex client portfolios with significant revenue responsibility.
• Knowledge of financial institution operations, digital banking, payments, core processing, and financial technology solutions.
• Experience using Salesforce or other enterprise customer relationship management platforms.

Travel:

This role require frequent travel (50%+).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

$114,900.00 - $244,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.