Executive Director, Product Operations & Change Management

Testing Site - JPMC; Wilmington (DE); On-site; USD 180,000 - 260,000; Full time

Job summary

Testing Site - JPMC is seeking a Product Portfolio Operations Director in the Product, Experience and Technology organization to lead an enterprise-grade change management function across 25K+ employees and 100+ products. You will define vision, strategy and operating model for planning, piloting, scaling and measuring change initiatives across the PXT community.

You will build trusted partnerships with stakeholders, manage a team of change managers, and drive adoption with measurable outcomes

Qualifications

• 8+ years in program management or performance optimization.
• Bachelor’s degree.
• Proven track record leading executives and aligning groups toward business objectives.
• Ability to design and operationalize processes from strategic intent through end-to-end execution.
• Strong analytical, logical problem-solving and measurement orientation.
• Executive communication, stakeholder management and facilitation skills.
• Ability to drive cultural / behavioral change at scale.
• Intellectually curious and embraces innovation.
• Excellent program / project management, prioritization and organizational skills.
• Comfortable navigating ambiguity in a matrixed environment, setting clear direction and driving cultural / behavioral change at scale.

Responsibilities

• Own the enterprise change management strategy and lifecycle framework that standardizes how PXT plans, prioritizes, pilots, scales and measures change across ~25K employees.
• Evolve the supporting tooling, analytics and reporting needed to provide enterprise transparency of the change agenda with clear success measures and outcomes.
• Mature end-to-end processes that facilitate smooth lifecycle progression—pre-planning, rollout and monitoring—of changes that enhance the product operating model at scale.
• Prioritize a persona-based approach to change planning and execution, sequencing and timing recommendations to balance organizational capacity and maximize value realization.
• Establish and maintain feedback loops and monitoring mechanisms to observe adoption, identify impediments and continuously enhance solutions.
• Serve as a trusted partner to those delivering and impacted by changes.
• Proactively act on opportunities to address gaps, risks, blockers and evolving needs to ensure the change management approach effectively serves its intended objectives.
• Improve the quantification of change initiative value, including adoption KPIs, measurable benefits realization, capacity impacts and other meaningful metrics.
• Embrace emerging technologies both in functional execution and awareness of organizational shifts that require innovative, radical approaches to meet community needs.
• Challenge traditional approaches to change execution, communications, training and monitoring and identify enhancements to make change enablement mechanisms more robust.
• Develop team members to continually uplift skills and deliver against the requirements of a robust change agenda.

Skills

Program management

Leadership

Stakeholder management

Change management

Analytics

Communication

Problem solving

Execution

Strategic thinking

Negotiation

Education

Bachelor’s degree

Tools

Analytics tools

Job description

Testing Site - JPMC is seeking a Product Portfolio Operations Director in the Product, Experience and Technology organization to lead an enterprise-grade change management function across 25K+ employees and 100+ products. You will define vision, strategy and operating model for planning, piloting, scaling and measuring change initiatives across the PXT community.

You will build trusted partnerships with stakeholders, manage a team of change managers, and drive adoption with measurable outcomes