Product Operations Change Management - Senior Associate

Testing Site - JPMC; Columbus (OH); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Testing Site - JPMC is seeking an Associate on the Change Management Team to mature a disciplined change management function within the Product, Experience and Technology (PXT) organization in Columbus, OH. You will help shape a repeatable framework that drives sustained adoption and transparent execution.

You will partner directly with change owners across PXT to translate business priorities into an integrated change strategy, simplifying complex initiatives and building cross-functional trust

Qualifikationen

• Bachelor’s degree.
• 4+ years of relevant experience in Change Management, Project Management, Process Design, Consulting, Strategy, Transformation, Product, or Business Management roles.
• Strong written / verbal communication skills.
• Ability to forge internal relationships across a broad range of functions.
• Self-motivated and able to work independently.
• Ability to execute and identify enhancement opportunities across E2E processes.
• Excellent attention to detail, program / project management and organizational skills.
• Comfortable navigating matrixed environment.
• Strong analytical and logical problem solving skills.

Aufgaben

• Define and scope change initiatives, identify key stakeholders, and establish clear success metrics.
• Develop planning artifacts (project plans, impact assessments, communications and training plans) to enable thoughtful execution.
• Document audience personas and change impacts to inform recommendations on timing and rollout approaches.
• Facilitate retrospectives and reinforce changes as needed to ensure sustainment.
• Gather stakeholder feedback and sentiment throughout the lifecycle to inform adjustments and improve adoption.
• Deliver regular status updates to sponsors, project teams, and key stakeholders.
• Define, monitor, and report on success metrics and employee sentiment to ensure disciplined, intentional management of change impacts with measurable outcomes.
• Identify opportunities to enhance the change management process based on ongoing monitoring and feedback.

Kenntnisse

Change management

Project management

Communication

Stakeholder management

Analytical thinking

Independent work

Ausbildung

Bachelor's degree

Tools

Monday.com

Jobbeschreibung

Join the Product Operations team, to help mature and enhance a disciplined change management function that enables the Product, Experience and Technology (PXT) organization to consistently adopt new ways of working.

As an Associate on the Change Management Team, you will help shape a repeatable change management framework that drives sustained change adoption, promoting transparency and incorporating continuous feedback. In this role, you will partner directly with change owners across PXT to translate business priorities into an integrated change strategy, leveraging change management principles to help the community understand, prepare for, and champion change - ultimately strengthening adoption and enhancing the overall product operating model. As a collaborator, you will be tasked with simplifying complex initiatives, building trust across diverse stakeholders, and driving continuous improvement.

Job Responsibilities

• Support the planning, prioritization, piloting, scaling, and measurement of changes that impact the Product, Experience & Technology (PXT) community to drive sustained adoption and an effective pace of change.
• Maintain a transparent view of the PXT change agenda by managing a change calendar and backlog.
• Collaborate cross-functionally to deliver large-scale changes through the end-to-end change management lifecycle:
  • Define and scope change initiatives, identify key stakeholders, and establish clear success metrics.
  • Develop planning artifacts (project plans, impact assessments, communications and training plans) to enable thoughtful execution.
  • Document audience personas and change impacts to inform recommendations on timing and rollout approaches.
  • Facilitate retrospectives and reinforce changes as needed to ensure sustainment.
• Gather stakeholder feedback and sentiment throughout the lifecycle to inform adjustments and improve adoption.
• Deliver regular status updates to sponsors, project teams, and key stakeholders.
• Define, monitor, and report on success metrics and employee sentiment to ensure disciplined, intentional management of change impacts with measurable outcomes.
• Identify opportunities to enhance the change management process based on ongoing monitoring and feedback.

Required qualifications, capabilities and skills

• Bachelor’s degree
• 4+ years of relevant experience in Change Management, Project Management, Process Design, Consulting, Strategy, Transformation, Product, or Business Management roles
• Highly motivated self-starter with excellent time management / prioritization skills
• Strong written / verbal communication skills
• Adept at forging strong internal relationships across a broad range of functions
• Self-motivated and able to work independently
• Ability to execute and identify enhancement opportunities across E2E processes
• Excellent attention to detail, program / project management and organizational skills
• Comfortable navigating matrixed environment
• Strong analytical and logical problem solving skills

Preferred qualifications, capabilities and skills

• Prosci change management certification and/or demonstrated change management experience preferred
• Product operating model and / or large-scale transformation experience preferred
• Familiarity with Agile principles and Product Management preferred
• Monday.com experience preferred

Additional Information

• This role requires the ability to physically work in our offices 5 days a week
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide immigration sponsorship or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 – EAD, OPT, TN, or L visas)
• Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting
• This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring