Executive Director, Patient Support & Services

Scorpion Therapeutics; Bedford (MA); On-site; USD 330,000 - 355,000; Full time

Job summary

Scorpion Therapeutics seeks an Executive Director of Patient Support & Services to design and operationalize patient access programs, reimbursement support, affordability assistance, and adherence education. The role will establish launch-ready infrastructure for a Retina program and build external partnerships across cross-functional teams.

You will oversee vendor relationships, develop cost-share initiatives, and ensure HIPAA-compliant data practices while driving KPIs for patient access and

Qualifications

• Bachelor's degree required.
• 15+ years in patient services, market access, reimbursement, or related pharma/biotech functions.
• 10+ years in management/leadership.
• Significant experience designing patient support programs in a launch readiness environment.
• Proven track record scaling capabilities.
• Extensive knowledge of patient services vendors (hubs, copay administrators, specialty pharmacies, strategic partners).
• Excellent cross-functional leadership and communication; self-starter.

Responsibilities

• Design and operate patient access programs to enable reimbursement and affordability for patients.
• Lead launch readiness including capabilities, infrastructure, technology, vendors, processes, and reporting.
• Manage relationships with hubs, copay administrators, and specialty pharmacies.
• Oversee patient support vendors and performance management.
• Build patient-facing teams for proactive outreach and education at key milestones.
• Design cost-share reduction programs and patient assistance options.
• Ensure HIPAA-compliant data handling and build compliant data flows.
• Define KPIs and analytics for starts, reimbursement outcomes, and patient experience.
• Ensure activities comply with healthcare laws, regulations, standards, and company policies.
• Lead budget planning and financial oversight for programs.
• Drive continuous improvement to enhance efficiency and patient/provider experience.

Skills

Cross-functional leadership

Program design

Vendor management

Healthcare operations

Education

Bachelor's degree

Job description

Position Summary

Executive Director of Patient Support & Services responsible for designing, building, and operationalizing patient support programs to enable patient access, reimbursement support, affordability assistance, adherence services, and patient education; establish launch-ready infrastructure for an upcoming Retina launch; build external partnerships and collaborate cross-functionally.

Principal Duties and Responsibilities

• Develop strategies for a seamless access experience for patients, providers, office staff, and care support partners.
• Lead launch readiness (capabilities, infrastructure, technology, vendors, processes, reporting) prior to launch.
• Establish/oversee relationships with hubs, specialty pharmacies, copay administrators, and patient support vendors.
• Select and manage patient support vendors; build performance management.
• Build patient-facing team for proactive outreach and education/adherence at key milestones.
• Design/manage co-pay, free drug, and other cost-share reduction programs.
• Design/build patient CRM and data flows; identify access barriers using case-level data; ensure HIPAA-compliant data practices.
• Establish policies for effective operations and regulatory compliance.
• Define/monitor KPIs and analytics for starts, reimbursement outcomes, assistance utilization, adherence, operational performance, and patient experience.
• Conduct activities in compliance with healthcare laws, regulations, standards, and company policies.
• Lead budget planning and financial oversight for programs and service models.
• Drive continuous improvement to enhance efficiency and patient/provider experience.

Qualifications

• Bachelor’s degree.
• 15+ years in patient services, market access, reimbursement, or related pharma/biotech functions.
• 10+ years in management/leadership.
• Significant experience designing patient support programs in a launch readiness environment.
• Proven track record scaling capabilities.
• Extensive knowledge of patient services vendors (hubs, copay administrators, specialty pharmacies, strategic partners).
• Excellent cross-functional leadership and communication; self-starter.

Salary Range: $330,000 USD - $355,000 USD