Executive Director, Patient Support & Services

Ocular Therapeutix, Inc.; Bedford (MA); On-site; USD 330,000 - 355,000; Full time

Job summary

Ocular Therapeutix, Inc. in Bedford, MA seeks an Executive Director of Patient Support & Services to design, build, and operationalize patient access programs ahead of a Retina launch.

You will lead access strategy, reimbursement support, affordability programs, and patient education; establish external partnerships and HIPAA-compliant data flows.

A track record in scaling launch-ready capabilities and cross-functional leadership is essential to drive efficient patient experiences and outcomes.

Qualifications

• Bachelor's degree required.
• 15+ years in patient services/market access/reimbursement in pharma/biotech.
• 10+ years in a management or leadership role.
• Experience designing patient support programs in a launch readiness environment.
• Proven track record of scaling capabilities for growth.
• Knowledge of patient services vendors, hub providers, copay program admins, specialty pharmacies.

Responsibilities

• Develop strategies to support a seamless access experience for patients, care partners, providers and staff.
• Lead patient support launch readiness to ensure capabilities, infrastructure, platforms, vendors and processes are in place before launch.
• Oversee relationships with hubs, specialty pharmacies, copay administrators and other patient support vendors.
• Lead patient support vendor selection and ongoing performance management.
• Build an internal team of patient-facing roles to deliver proactive outreach and education.
• Design and manage co-pay and cost-share reduction programs.
• Design and build patient CRM and data flows; ensure HIPAA compliance.
• Establish policies to support compliant operations.
• Define and monitor KPIs related to patient starts, outcomes, utilization and experience.
• Ensure activities comply with healthcare laws and company policies.
• Lead budget planning and financial oversight for patient support programs.
• Drive continuous improvement to enhance operations and patient/provider experience.

Skills

Cross-functional leadership

Communication skills

Self-starter

Education

Bachelor's degree

Job description

Ocular Therapeutix, Inc. (NASDAQ:OCUL) is a biopharmaceutical company focused on the formulation, development, and commercialization of innovative therapies for diseases and conditions of the eye using its proprietary bioresorbable hydrogel-based formulation technology, ELUTYX™. Ocular Therapeutix has built a robust product pipeline of drug delivery solutions developed to reduce the complexity and burden of the current standard of care and position itself to become a leader in the ophthalmic space.

Outside of the ophthalmic realm and behind the doors of our headquarters in Bedford, MA, we strive to build a strong culture where employees can flourish and achieve their career goals. We encourage out of the box thinking, cross-functional collaboration, and creativity.

Position Summary

As an Executive Director of Patient Support & Services, you'll play a pivotal role in ensuring seamless access to our products and delivering an excellent patient experience. Your primary focus will be to design, build, and operationalize patient support programs that facilitate patient access, reimbursement support, affordability assistance, adherence services, and patient education. You'll be instrumental in building capabilities from the ground up and ensure launch-ready infrastructure for our upcoming launch in Retina. The role will establish external partnerships and collaborate internally across Access, Field Reimbursement, Trade & Distribution, Sales, Marketing, Commercial Operations / Analytics, Training, Finance, Legal / Compliance and Human Resources. A strong track record of building scalable capabilities to support future growth and operating in a launch readiness setting is expected.

Principal Duties And Responsibilities

• Develop strategies to support a seamless access experience for patients, care support partners, healthcare providers, and office staff.
• Lead patient support launch readiness to ensure all capabilities, infrastructure, technology platforms, vendors, processes and reporting are established prior to launch
• Establish and oversee relationships with hubs, specialty pharmacies, copay administrators and other patient support vendors.
• Lead patient support vendor selection and ongoing performance management
• Build an internal team of patient-facing roles to deliver proactive outreach at key milestones in support of product education and adherence
• Design and manage co-pay, free drug programs and other cost-share reduction programs
• Design and build patient CRM and data flows; use case-level data to identify bottlenecks and systemic access barriers, ensure data practices comply with HIPAA
• Establish policies to support effective operations and regulatory compliance.
• Define and monitor key performance indicators (KPIs) and analytics related to patient starts, reimbursement outcomes, utilization of patient assistance programs, adherence, operational performance, and patient experience
• Ensure all activities are conducted in accordance with applicable healthcare laws, regulations, industry standards, and company policies
• Lead budget planning and financial oversight for patient support programs, vendors, and service models.
• Drive continuous improvement to enhance operational efficiency as well as patient and provider experience

Qualifications

• Bachelor's degree
• Minimum of 15+ years of experience in patient services, market access, reimbursement, or other related pharmaceutical/biotech functions
• Minimum 10+ years in a management or leadership role of people or function
• Significant experience designing and implementing patient support programs in a launch readiness environment
• Proven track record of scaling capabilities for growth
• Extensive knowledge of and experience with patient services vendors, hub providers, copay program administrators, specialty pharmacies, and other strategic service partners
• Excellent cross-functional leadership, collaboration and communication skills
• Self-starter attitude.

Salary Range: $330,000 USD - $355,000 USD

Ocular Therapeutix is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. Ocular Therapeutix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. For information on how Ocular Therapeutix collects, stores, and utilizes candidate information please see our privacy policy found at https://www.ocutx.com/privacy-policy/. For the Privacy Notice for California Job Applicants, please see CCPA Applicant Notice.