Director, Patient Services Support & DTP

PrincetonOne; Philadelphia (Philadelphia County); On-site; USD 150,000 - 230,000; Full time

Job summary

PrincetonOne is seeking a Director, Patient Services & Direct-to-Patient (DTP) to lead patient access strategies that improve affordability, adherence, and the overall patient experience. You will oversee patient services operations, DTP programs, and pharmacy partnerships.

The role requires 10+ years in biopharma or related fields, strong leadership, and the ability to develop dashboards, KPIs, and compliant operating rules for DTP programs.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in biopharma, patient services, or related fields.
• Experience building and managing patient support programs or access models.
• Knowledge of payer landscapes, benefit structures, and patient assistance programs.
• Experience with DTP, cash-pay, e-commerce prescription fulfillment models.

Responsibilities

• Lead strategy, design, and execution of patient support services and HUB infrastructure.
• Manage vendor selection, contracting, and performance.
• Drive innovation and continuous improvement across patient access programs.
• Develop dashboards and KPIs to monitor performance.
• Oversee day-to-day operations of patient support programs and distribution channels.
• Support development and execution of DTP strategies, including reimbursement models.
• Manage relationships with telehealth providers and distributors.
• Establish operational rules and compliance for DTP programs.
• Partner with cross-functional teams to support program execution.

Skills

Leadership

Vendor management

Project management

Financial management

Communication skills

Education

Bachelor’s degree

Advanced degree

Tools

Business intelligence tools

Job description

Position Summary

The Director, Patient Services & Direct-to-Patient (DTP) leads the development, execution, and optimization of patient access and support strategies that improve affordability, adherence, and the overall patient experience. The role oversees patient services operations, direct-to-patient programs, pharmacy and vendor partnerships, operational performance, compliance, and cross-functional collaboration.

Required Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in biopharma, patient services, specialty pharmacy, market access operations, channel management, or related functions.
• Experience building and managing patient support programs, pharmacy operations, or access models that improve time-to-therapy and patient outcomes.
• Knowledge of payer landscapes, benefit structures, patient assistance programs, specialty pharmacy, and distribution channels.
• Experience with DTP, cash-pay, e-commerce prescription fulfillment models, or specialty pharmacy operations.
• Strong leadership, vendor management, project management, financial management, and communication skills.

Key Responsibilities

• Lead strategy, design, and execution of patient support services and HUB infrastructure.
• Manage vendor selection, contracting, and ongoing vendor performance.
• Drive innovation and continuous improvement across patient access and support programs.
• Develop dashboards and KPIs to monitor performance and identify optimization opportunities.
• Oversee day-to-day operations of patient support programs and specialty pharmacy distribution channels.
• Support development and execution of DTP strategies, including cash-pay and reimbursement models.
• Manage relationships with telehealth providers, pharmacy partners, distributors, and vendors.
• Establish operational business rules and compliance controls for DTP programs.
• Partner with Market Access, Legal, Compliance, Supply Chain, Finance, Marketing, and other stakeholders to support program execution.

Preferred Qualifications

• Patient-centered mindset with a strong understanding of the patient journey.
• Experience with data analytics, dashboards, KPI development, and business intelligence tools.
• Knowledge of pharmacy, telehealth, privacy, and healthcare compliance requirements.
• Product launch experience and strong problem-solving capabilities.

Additional Information

Approximately 20% domestic travel required.