Executive Director, Patient Access & Support

Ocular Therapeutix, Inc.; Bedford (MA); On-site; USD 330,000 - 355,000; Full time

Job summary

Ocular Therapeutix, Inc. in Bedford, MA seeks an Executive Director of Patient Support & Services to design, build, and operationalize patient access programs ahead of a Retina launch.

You will lead access strategy, reimbursement support, affordability programs, and patient education; establish external partnerships and HIPAA-compliant data flows.

A track record in scaling launch-ready capabilities and cross-functional leadership is essential to drive efficient patient experiences and outcomes.

Qualifications

• Bachelor's degree required.
• 15+ years in patient services/market access/reimbursement in pharma/biotech.
• 10+ years in a management or leadership role.
• Experience designing patient support programs in a launch readiness environment.
• Proven track record of scaling capabilities for growth.
• Knowledge of patient services vendors, hub providers, copay program admins, specialty pharmacies.

Responsibilities

• Develop strategies to support a seamless access experience for patients, care partners, providers and staff.
• Lead patient support launch readiness to ensure capabilities, infrastructure, platforms, vendors and processes are in place before launch.
• Oversee relationships with hubs, specialty pharmacies, copay administrators and other patient support vendors.
• Lead patient support vendor selection and ongoing performance management.
• Build an internal team of patient-facing roles to deliver proactive outreach and education.
• Design and manage co-pay and cost-share reduction programs.
• Design and build patient CRM and data flows; ensure HIPAA compliance.
• Establish policies to support compliant operations.
• Define and monitor KPIs related to patient starts, outcomes, utilization and experience.
• Ensure activities comply with healthcare laws and company policies.
• Lead budget planning and financial oversight for patient support programs.
• Drive continuous improvement to enhance operations and patient/provider experience.

Skills

Cross-functional leadership

Communication skills

Self-starter

Education

Bachelor's degree

Job description

Ocular Therapeutix, Inc. in Bedford, MA seeks an Executive Director of Patient Support & Services to design, build, and operationalize patient access programs ahead of a Retina launch.

You will lead access strategy, reimbursement support, affordability programs, and patient education; establish external partnerships and HIPAA-compliant data flows.

A track record in scaling launch-ready capabilities and cross-functional leadership is essential to drive efficient patient experiences and outcomes.