Global Change Director: Strategy, Transformation & Adoption

Capgemini Invent; San Francisco (CA); On-site; USD 170,000 - 319,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) retirement plan

Job summary

Capgemini Invent in San Francisco seeks an accomplished Change Management leader to drive large-scale transformation programs and deliver strategic OCM outcomes across industries. You will define integrated change strategies, oversee stakeholder engagement, and lead leadership alignment across geographies.

The role demands deep change and transformation expertise, with a proven record of guiding senior executives, designing adoption metrics, and developing high-performing teams in complex

Qualifications

• 15+ years of experience in change management, transformation leadership, or organizational design.
• Proven success leading OCM projects related to Outsourcing, Managed Support Services transitions, divestitures, mergers and acquisitions, and Agile POD Delivery.
• Experience in leading multi-country OCM programs, including transformations related to Global Contact Center, Global Operating Model support, Service Desk implementations.

Responsibilities

• Sell and deliver large-scale, complex OCM transition and transformation programs across industries and geographies.
• Define and implement integrated change management strategies aligned with business goals.
• Oversee stakeholder engagement, change readiness activities, and adoption measurement frameworks.
• Design and lead leadership engagement initiatives, including executive alignment, sponsorship, and communication strategies.
• Coach and develop high-performing teams across multiple grades and geographies.
• Serve as a trusted advisor to senior leadership and executive stakeholders.
• Contribute to capability development, thought leadership, and business development efforts.

Skills

Change management

Transformation leadership

Organization design

Multi-country programs

Tools

ServiceNow

SuccessFactors

ITSM

Job description

Capgemini Invent in San Francisco seeks an accomplished Change Management leader to drive large-scale transformation programs and deliver strategic OCM outcomes across industries. You will define integrated change strategies, oversee stakeholder engagement, and lead leadership alignment across geographies.

The role demands deep change and transformation expertise, with a proven record of guiding senior executives, designing adoption metrics, and developing high-performing teams in complex