Director, Org Change & Purpose-Driven Transformation

Capgemini Invent; Bellevue (WA); On-site; USD 159,000 - 312,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement plans (401(k))

Life and disability insurance

Employee assistance programs

Job summary

Capgemini Invent in Bellevue, WA is seeking an accomplished OCM leader to sell and deliver large-scale transformation programs across industries. You will define change strategies, engage executives, coach teams, and contribute to capability development while collaborating with senior stakeholders.

You will lead transformation initiatives, manage complex programs, and drive adoption of new operating models in a global context, with focus on delivering measurable business outcomes.

Qualifications

• 15+ years in change management, transformation leadership, or organizational design.
• Proven success leading OCM projects (outsourcing, MSP transitions, divestitures, mergers and acquisitions, Agile POD Delivery).
• Experience leading multi-country OCM programs (Global Contact Center, Global Operating Model support, Service Desk implementations).
• Proven experience and knowledge of ServiceNow, SuccessFactors, ITSM processes.
• Experience in leading organization, org purpose and strategic initiatives.
• Strong strategic thinking, client advisory, and leadership capabilities.
• Experience working directly with senior executives and C-level stakeholders.

Responsibilities

• Sell and deliver large-scale, complex OCM programs across industries and geographies.
• Define and implement integrated change management strategies aligned with business goals.
• Oversee stakeholder engagement, change readiness activities, and adoption measurement frameworks.
• Design and lead leadership engagement initiatives, including executive alignment, sponsorship, and communication strategies.
• Coach and develop high-performing teams across multiple grades and geographies.
• Serve as a trusted advisor to senior leadership and executive stakeholders.
• Contribute to capability development, thought leadership, and business development efforts.

Skills

OCM leadership

Program management

Multi-country projects

Executive engagement

Strategic thinking

Client advisory

Team development

Tools

ServiceNow

SuccessFactors

ITSM processes

Job description

Capgemini Invent in Bellevue, WA is seeking an accomplished OCM leader to sell and deliver large-scale transformation programs across industries. You will define change strategies, engage executives, coach teams, and contribute to capability development while collaborating with senior stakeholders.

You will lead transformation initiatives, manage complex programs, and drive adoption of new operating models in a global context, with focus on delivering measurable business outcomes.