Executive Director, National Service Operations

Innovo Global Talent; Covington (LA); On-site; USD 180,000 - 280,000; Full time

Job summary

Innovo Global Talent is seeking a Service Director to lead a large nationwide field service operation in the United States. The role focuses on safety, customer experience, profitability, and growth with accountability across a dispersed team of regional leaders.

As a senior leader, you will drive service performance, establish standards and KPIs, and partner with commercial teams to expand aftermarket revenue while delivering operational transformation and continuous improvement.

Qualifications

• Significant experience leading industrial service, maintenance, aftermarket, or technical field service organisations.
• Experience delivering operational transformation and business growth.

Responsibilities

• Develop and execute the long-term service strategy across a nationwide footprint.
• Drive growth across service revenue, maintenance agreements, and customer retention.
• Lead budgeting, forecasting, and overall financial performance.
• Coach regionals and managers to build a high-performance culture focused on safety and accountability.
• Establish service standards, KPIs, and performance management processes.
• Ensure safe, high-quality service delivery nationwide and enhance planning and scheduling.
• Build relationships with key customers and drive aftermarket growth.
• Foster leadership, succession planning, and a culture of continuous improvement.

Job description

Innovo Global Talent is seeking a Service Director to lead a large nationwide field service operation in the United States. The role focuses on safety, customer experience, profitability, and growth with accountability across a dispersed team of regional leaders.

As a senior leader, you will drive service performance, establish standards and KPIs, and partner with commercial teams to expand aftermarket revenue while delivering operational transformation and continuous improvement.