Remote Senior Director — Service Operations Excellence

Branded Group; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & AD&D

Short-Term Disability

Long-Term Disability

Critical Illness

Accident Insurance

Hospital Indemnity

EAP

Pet Insurance

401(k) Matching

Paid Vacation

Paid Sick Leave

Paid Personal Days

Paid Holidays

Tuition Reimbursement

Home Office Stipend

Volunteer Time

Job summary

Branded Group is seeking a Senior Director of Service Operations to provide strategic and day-to-day leadership for our nationwide Service Operations department, serving as the primary operational leader between senior executive leadership and Directors of Operations.

The ideal candidate will be a strong people leader who can balance client service, operational performance, profitability, and employee development while standardizing processes and driving accountability in a fast-paced,

Qualifications

• Strong leadership and people-management skills.
• Experience leading service operations or similar areas.
• Ability to balance client service, profitability, and employee development.

Responsibilities

• Provide overall leadership and direction for the Service Operations department.
• Lead Directors of Operations and ensure consistency of standards and performance objectives.
• Monitor performance, address issues, and ensure profitability and client satisfaction.
• Establish standard processes and drive department-wide initiatives and improvements.
• Partner with cross-functional teams to ensure service delivery aligns with company objectives.

Job description

Branded Group is seeking a Senior Director of Service Operations to provide strategic and day-to-day leadership for our nationwide Service Operations department, serving as the primary operational leader between senior executive leadership and Directors of Operations.

The ideal candidate will be a strong people leader who can balance client service, operational performance, profitability, and employee development while standardizing processes and driving accountability in a fast-paced,