Industry & Market Senior Analyst

NYC Taxi & Limousine Commission; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

The NYC Taxi and Limousine Commission (TLC) seeks an Industry and Market Analyst to join the newly created Industry Accountability unit. You will research and analyze market trends across taxi and for-hire sectors, conduct investigations of driver complaints, and inform regulatory, enforcement, and policy efforts to strengthen worker protections.

Reporting to the Executive Director, you will build economic models and forecasts, engage directly with drivers and fleet operators, and translate

Qualifications

• Bachelor’s degree in a technical or design-related field + 4+ years’ experience or
• Associate degree + 6+ years’ experience or
• Bachelor’s degree + 8+ years’ experience or
• Equivalency accepted for the above pathways

Responsibilities

• Support the Executive Director in analyzing market conditions, regulatory compliance, oversight structures, investigations, industry data, and policy impacts.
• Develop audits, market analyses, and investigations of industry practices across taxis, Uber, Lyft, and TLC-regulated businesses to identify drivers’ earnings and conditions impacts.
• Create and maintain financial models and forecasts for TLC-regulated industries to inform market trends and interventions.
• Translate economic findings into memoranda, reports, and presentations for senior leadership.
• Collaborate with internal teams and external experts to achieve unit objectives and goals.
• Complete special assignments and projects as directed by senior management.

Skills

Python

SQL

Data visualization

Financial analysis

Policy recommendation

Communication to leadership

Education

Bachelor's degree in Computer Science / Engineering / HCI / Interactive Media / Data Visualization / Communications or related field

4+ years related experience or equivalent

Associate degree plus 6+ years related experience

8+ years related experience

Tools

Python

SQL

Job description

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles.

The TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day the equivalent of the entire Boston transit system. TLC is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With approximately 180,000 licensed drivers, 1,000 businesses, 115,000 vehicles including and the iconic yellow taxi at the heart of our city’s identity, TLC is entering a new era of dignity, accountability, and collaboration across the for hire vehicle sector. TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts (whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service) often serve as a model for other cities.

In this New Era for TLC, the agency is guided by three core priorities:

• Driver and Passenger Dignity ensuring every interaction reflects respect and fairness
• Corporate Accountability holding regulated entities to consistent, transparent standards
• A Transportation System that Works Together equitable, modern, and accessible

About The Role

According to the TLC Driver Feedback Survey, 40% of drivers do not believe they are treated fairly by app companies, bases, or fleets. As the regulator of the largest taxi and for-hire transportation system in the United States, the TLC is strengthening oversight of the businesses that impact drivers’ ability to work, monitoring economic stability, and promoting a fair and sustainable transportation system that recognizes drivers’ essential role in keeping New York City moving.

The TLC is seeking an Industry and Market Analyst to join the newly-created Industry Accountability unit to research and analyze industry and market trends across the taxi and for-hire vehicle sectors. In addition, the new unit will conduct investigations and analyze trends in driver complaints to identify emerging issues and areas where TLC should focus its regulatory, enforcement, and policy efforts to strengthen worker protections and promote driver dignity.

Reporting to the Executive Director, the analyst will develop and study economic models and forecasts to inform market and business conditions for taxis as well as app-based and traditional car services. The position will require engaging directly with drivers, fleet operators, and other industry-related businesses to gather quantitative and qualitative data to inform analysis.

Candidates with experience in economics, finance, and/or commercial banking oversight, are strongly encouraged to apply. If you are interested in utilizing economic data to improve working conditions and business oversight, this may be a role for you.

Duties and Responsibilities

• Support the Executive Director in analyzing market conditions, regulatory compliance, oversight structures, investigations, industry data, and policy impacts.
• Develop and design audits, market analysis, and investigations of industry practices across taxi, high-volume for-hire companies (Uber and Lyft), traditional car services, and other TLC regulated businesses to identify practices that may adversely affect drivers’ earnings, working conditions, access to trips, or ability to participate fairly in the industry.
• Create and maintain financial models and forecasts for TLC-regulated industries to inform market conditions, identify trends, or changes that warrant further review or intervention.
• Translate economic and analytical findings into easy to understand memoranda, reports, and presentations for senior leadership.
• Consult and partner with internal cross-functional teams and external industry experts to achieve unit objectives and goals.
• Complete special assignments, tasks, and projects assigned by senior management as needed.

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

• Conduct complex financial analysis and develop, refine, and maintain financial models and forecasts. - Demonstrated experience presenting advanced financial concepts to non-finance audiences using data-visualizations and plain-language narrative. - Ability to translate analysis into policy recommendation and actionable tasks to improve worker conditions and business oversight regulatory frameworks. - Prior experience using Python and SQL to analyze large amounts of data and deliver clean and well-organized code. - Ability to engage and communicate with TLC-Licensed drivers, business executives and senior leadership. - Familiarity with New York City government structures. - Knowledge of the taxi, for-hire vehicle or transportation industry. - Works independently and takes initiative to achieve objectives and outcomes with limited guidance.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy., $85,000.00 – $100,000.00