Executive Director, Experience Design - Small Business Card

JP Morgan Chase; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

JP Morgan Chase seeks an Experience Design Executive Director for Small Business Branded Card. You will lead a team to shape the user journey, set quality benchmarks, and drive innovative policies that align with our strategy.

You will advocate inclusive design, collaborate with senior management, and partner with business, product, and tech teams to define and launch best-in-class card experiences and scalable CX systems.

Qualifications

• 7+ years of experience in user experience design, focusing on interaction design and information architecture.
• Advanced skills in visual design, storyboarding, and data fluency for digital products and services.
• Proven leadership in guiding and mentoring diverse teams of experience designers.
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology.
• Understanding of market trends, product knowledge, and tech advancements; ability to leverage emerging tech.

Responsibilities

• Develop and implement UX strategies aligned with business objectives and apply expertise in interaction design and information architecture.
• Lead, mentor, and inspire a team of experience designers, fostering collaboration and professional development.
• Stay current with industry trends, accessibility standards, and emerging technologies to maintain a competitive edge and user-centric approach.
• Use data fluency to design methods and metrics-driven decisions to optimize experiences for diverse customer segments; build relationships with stakeholders and influence decisions.

Skills

UX leadership

Visual design & storyboarding

Mentoring teams

Inclusive design & accessibility

Market trends & product knowledge

AI tools experience

Financial services domain

Job description

JP Morgan Chase seeks an Experience Design Executive Director for Small Business Branded Card. You will lead a team to shape the user journey, set quality benchmarks, and drive innovative policies that align with our strategy.

You will advocate inclusive design, collaborate with senior management, and partner with business, product, and tech teams to define and launch best-in-class card experiences and scalable CX systems.