Experience Design - Small Business Branded Card, Executive Director

JPMorgan Chase; New York (NY); Presencial; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

JPMorgan Chase's Experience Design team is seeking an Executive Director to steer user experience strategy for Small Business Branded Card. You will lead a multidisciplinary group to shape the end-to-end user journey, set quality standards, and partner with product, business, and tech teams to deliver industry-leading card experiences.

You'll advocate for inclusive design, accessibility, and the use of AI tools to enhance products while mentoring talent and aligning design initiatives with

Formación

• 7+ years of experience in user experience design, with focus on interaction design and information architecture.
• Advanced skills in visual design, storyboarding, and data fluency for digital products.
• Proven leadership in guiding diverse teams of experience designers.
• Experience with inclusive design, accessibility guidelines, and assistive tech.
• Understanding of market trends, product knowledge, and emerging technologies.
• Experience designing and building with AI tools.
• Experience in financial services.

Responsabilidades

• Develop and implement user experience strategies aligning with business objectives and IA.
• Lead, mentor, and inspire a team of experience designers.
• Stay abreast of industry trends, accessibility standards, and new technologies.
• Design methods using insights from performance metrics to optimize experiences for diverse customer segments.
• Partner with business, product, and tech teams to define and launch card products and capabilities.
• Create and scale CX systems across card portfolios.

Conocimientos

UX design

Interaction design

Information architecture

Visual design

Leadership

Accessibility

Data fluency

AI tools

Financial services

Descripción del empleo

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience. As an Experience Design Executive Director in Small Business Branded Card, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, you’ll devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
• Partner with business, product and tech teams to define and launch best-in-industry card products and capabilities
• Create and scale CX systems across card portfolios

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
• Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes
• Experience designing and building with AI tools
• Experience in financial services

Preferred qualifications, capabilities, and skills

• Experience launching net new products in highly regulated environments
• Experience leading e-commerce, benefits platforms or financial tools
• Experience in small business financial tools and products
• Experience supporting card products