Executive Director, Enterprise Customer Success

Adobe; San Jose, San Francisco, New York (CA, CA, NY); Sur place; USD 239 000 - 346 000; Plein temps

Résumé du poste

Adobe seeks a dynamic Director of Customer Success to lead the Americas Enterprise Customer Success & Strategy Org covering the Creative Professionals segments. The Director will provide vision and leadership for a team of managers and ICs delivering customer success initiatives to enhance adoption, partnership, and value realization across a diverse Adobe customer base.

The role includes developing a strategic customer success business plan, executive presentations, and collaboration with

Qualifications

• Hands-on experience using Adobe Creative Cloud applications including Photoshop or Premiere Pro.
• Proven track record of leading customer-facing teams within software consumption models.
• Passion for customer success and delivering exceptional results.
• Analytical and problem-solving skills with ability to translate data into actionable insights and recommendations.
• Entrepreneurial and self-directed with a track record of meeting and exceeding revenue targets.
• Proven ability to build, scale, and develop high-impact teams, including leadership of leaders.
• Experience working in a matrix organization to achieve customer results.
• Adaptive to a fast-moving, fluid environment.

Responsabilités

• Business Leadership: Partner with the Head of CS Americas to develop account plans and drive disciplined execution.
• Team Leadership: Lead, mentor and inspire a team of customer success managers across the Americas.
• CSM Strategy: Develop and roll out customer success strategies aligned with Adobe's objectives.
• Customer Adoption: Develop engagement models to ensure adoption and value realization of Adobe solutions.
• Value Realization: Ensure customers recognize maximum value from Adobe investments.
• Renewal readiness: Ensure renewal readiness and risk identification with Sales teams.
• Cross-functional Collaboration: Work with sales, product, marketing, and support to deliver a seamless customer experience.
• Executive Communication: Build and deliver C-Level presentations, RTBs, QBRs, and deep-dive sessions.
• Operational Rigor: Partner with CS Operations to report productivity and performance.

Connaissances

Creative Domain Expertise

Customer Leadership Experience

Customer Focus

Analytical & Results-Driven

People Leadership

Operational Excellence

Cross Collaboration

Company Culture

Description du poste

Adobe seeks a dynamic Director of Customer Success to lead the Americas Enterprise Customer Success & Strategy Org covering the Creative Professionals segments. The Director will provide vision and leadership for a team of managers and ICs delivering customer success initiatives to enhance adoption, partnership, and value realization across a diverse Adobe customer base.

The role includes developing a strategic customer success business plan, executive presentations, and collaboration with