Executive Director, Enterprise Content Platform & Growth

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 181,000 - 285,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Executive Director for Content Platform to lead the strategy and roadmap for an enterprise content platform within the Digital Channels team.

You will guide a high-performing group and influence senior stakeholders to deliver measurable outcomes. This role emphasizes governance, reliability, personalization, and repeatable patterns to accelerate content delivery, collaborating with technology, experience, data, and architecture to scale platform

Qualifications

• Formal training or certification on product management concepts and 10+ years applied experience
• Demonstrated experience owning platform strategy, roadmaps, and outcomes for enterprise-scale products
• Strong expertise across the product development lifecycle, including discovery, value definition, delivery, and ongoing optimization
• Proven ability to lead and coach managers and senior product leaders while building a high-performance culture
• Deep experience with enterprise content management capabilities (workflow, metadata and taxonomy, governance, publishing, and integrations)
• Executive-level communication skills with a track record of influencing decisions across technology and business stakeholders
• Strong analytical and problem-solving skills, including defining success metrics and using data to drive prioritization and outcomes

Responsibilities

• Own the enterprise content platform vision, roadmap and prioritization to deliver measurable improvements in publishing speed, reuse, and platform reliability
• Lead end-to-end platform product execution from discovery through delivery, balancing modernization, operational excellence, and new capability rollout
• Build, mentor, and scale a product team of approximately 15–20, establishing clear roles, decision rights, and an effective operating cadence
• Drive the evolution of agentic capabilities, including authoring workflows, templates, component model, content governance, publishing processes, and self-service enablement
• Establish platform standards and reusable delivery patterns (for example, reference implementations, guardrails, integration patterns, and documentation) to accelerate adoption across teams
• Define and manage KPIs that demonstrate platform value (for example, adoption, time-to-publish, reuse, reliability, and internal user satisfaction) and use them to guide investment decisions
• Embed risk, privacy, and security requirements into platform workflows in a way that reduces friction and improves auditability and compliance readiness
• Partner with engineering and operations to strengthen platform resiliency, manage incidents and problem management themes, and improve service health over time
• Influence senior stakeholders across the firm by communicating tradeoffs transparently and aligning priorities to business outcomes

Skills

Enterprise product leadership

Platform governance

Stakeholder management

Strategic roadmapping

Job description

JPMorgan Chase & Co. in the United States seeks an Executive Director for Content Platform to lead the strategy and roadmap for an enterprise content platform within the Digital Channels team.

You will guide a high-performing group and influence senior stakeholders to deliver measurable outcomes. This role emphasizes governance, reliability, personalization, and repeatable patterns to accelerate content delivery, collaborating with technology, experience, data, and architecture to scale platform