Executive Director, Client Growth & Operations

Associa; Denver (CO); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

CAI Course/Designation Assistance

Paid Time Off/Holidays

Wellness Incentives

Job summary

Associa is seeking an Executive Director to lead client retention and growth across the assigned portfolio. You will supervise an operations and accounting staff, implement processes, and coordinate with other departments to service clients while supporting the management team.

You will manage portfolio assignments, build relationships with leadership and support teams, oversee onboarding and staff training, and drive proactive client communication and performance reviews to meet company goals.

Qualifications

• 5 - 7 years of Management and/or Supervisory experience required
• 3 - 7 years of Community Association experience and Portfolio Management experience preferred
• Knowledge of GAAP at a proficient level
• Knowledge of typical business correspondence at an expert level
• Professional communication skills (phone, interpersonal, written, verbal)
• Self-motivated, proactive, detail oriented and a team player
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time critical prioritization skills

Responsibilities

• Manage portfolio of community properties TBD annually by Branch President and Vice President
• Establish and maintain positive relationships and communicate successfully with leadership and support teams
• Provide supervision, oversight and training for a staff of management
• Implement a proactive communication calendar to consistently communicate with our clients
• Determine appropriate staffing needs and oversee onboarding and training
• Perform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downline
• Directly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff
• Attend meetings with directors/clients and prospective clients as needed
• Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients
• Responsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime control
• Responsible for team delivery of materials per contract to clients
• Responsible for delivery and adherence to company programs, information and directives
• Responsible for teams efforts to successfully utilize integrated services to clients
• Participate and provide oversight of internal controls and management standards
• Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan

Skills

Management experience

Supervisory experience

Communication skills

Time management

Discretion/ Confidentiality

Self-motivated

Team player

Detail oriented

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Associa is seeking an Executive Director to lead client retention and growth across the assigned portfolio. You will supervise an operations and accounting staff, implement processes, and coordinate with other departments to service clients while supporting the management team.

You will manage portfolio assignments, build relationships with leadership and support teams, oversee onboarding and staff training, and drive proactive client communication and performance reviews to meet company goals.