Executive Director

Associa; Aurora (CO); Presencial; USD 125.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

CAI Course/Designation Assistance

Paid Time Off/Holidays

Comprehensive Medical Benefits

Wellness Incentives

Descripción de la vacante

Associa is seeking an Executive Director to lead a management team and oversee a portfolio of community properties. The role focuses on employee and client retention, cross‑functional collaboration, and implementing company-wide processes to improve client services.

You will supervise operations and accounting staff, build strong client relationships, and ensure timely reporting and adherence to company programs. This role demands GAAP knowledge and expert MS Office skills.

Formación

• 5–7 years of Management and/or Supervisory experience.
• 3–7 years of Community Association and Portfolio Management experience preferred.
• Knowledge of GAAP at a proficient level.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Confidentiality and discretion in the performance of duties.
• Time management and prioritization skills.

Responsabilidades

• Manage portfolio of community properties as assigned.
• Establish and maintain positive relationships with leadership and support teams.
• Provide supervision, oversight and training for a staff of management.
• Implement a proactive communication calendar for clients.
• Determine staffing needs and oversee onboarding and training.
• Conduct Performance Reviews and quarterly check-ins with direct reports.
• Oversee retention efforts for at-risk clients and manage account transitions as needed.
• Attend meetings with directors/clients as needed.
• Provide timely reporting and communication to leadership about clients and team.
• Oversee financial aspects including payroll overtime control and productivity.
• Ensure delivery of materials per contract and adherence to programs.

Conocimientos

Management experience

Supervisory experience

Professional communication

Team player

Time management

Discretion

GAAP knowledge

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Community Management is a Team Sport!

The Executive Director has the scope and authority to lead the team assigned to ensure employee and client retention and growth. The Executive Director is responsible for knowledge of accounts in the assigned portfolio and implementing a communication program to reach clients on a consistent basis. The Executive Director is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team.

• Manage portfolio of community properties TBD annually by Branch President and Vice President
• Establish and maintain positive relationships and communicate successfully with leadership and support teams
• Provide supervision, oversight and training for a staff of management
• Implement a proactive communication calendar to consistently communicate with our clients
• Determine appropriate staffing needs and oversee onboarding and training
• Perform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downline
• Directly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff
• Attend meetings with directors/clients and prospective clients as needed
• Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients
• Responsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime control
• Responsible for team delivery of materials per contract to clients
• Responsible for delivery and adherence to company programs, information and directives
• Responsible for teams efforts to successfully utilize integrated services to clients
• Participate and provide oversight of internal controls and management standards
• Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan

Requirements

• 5 - 7 years of Management and/or Supervisory experience required
• 3 - 7 years of Community Association experience and Portfolio Management experience preferred
• Knowledge of GAAP at a proficient level
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Self-motivated, proactive, detail oriented and a team player
• Confidentiality and discretion in the performance of all duties and responsibilities
• Time management and time critical prioritization skills

Benefits Summary

• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives

Compensation

• $125,000 - $135,000: experience highly considered

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.