Regional Community Director — Leadership & Growth

Associa; Chicago (IL); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with company match

Career advancement opportunities

Job summary

Associa is seeking a seasoned Community Director to lead and mentor Community Managers and Directors across multiple neighborhoods. You will drive client satisfaction, retention, and operational excellence while guiding financial performance and strategic initiatives.

The role requires strong leadership, relationship management, and a deep understanding of community association operations. The ideal candidate will coach managers, manage escalations, and collaborate with boards, ensuring

Qualifications

• 7+ years of community association, property management, or related operational leadership experience.
• 3+ years of leadership, supervisory, or management experience.
• Experience working directly with Boards of Directors and community stakeholders.
• Experience managing escalations, client relationships, and operational performance.

Responsibilities

• Provide direct leadership, coaching, and mentorship to Community Managers and Assistant Directors.
• Conduct regular one-on-one meetings with direct reports.
• Partner with managers to establish professional development goals.
• Support employee engagement and retention initiatives.
• Assist with performance management conversations and employee development planning.
• Provide training and onboarding support for new managers and team members.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Identify future leaders and support succession planning efforts.
• Build and maintain strong relationships with Board Members and key client stakeholders.
• Partner with managers to improve client satisfaction and community performance.
• Participate in client retention meetings and strategic client reviews.
• Address high-level client concerns and elevate issues as appropriate.
• Assist with resolution of complex customer service issues and board concerns.
• Support managers in navigating difficult board relationships and challenging situations.
• Monitor client satisfaction trends and proactively identify retention risks.
• Monitor branch operations and community performance metrics.
• Review community deliverables and ensure service expectations are met.
• Assist with oversight of community transitions, including onboarding and offboarding of communities.
• Support implementation of operational initiatives and process improvements.
• Review workloads and staffing needs to ensure appropriate resource allocation.
• Partner with leadership to maintain consistency across management practices.
• Serve as a resource for managers on community operations, inspections, projects, and governance matters.

Skills

Leadership

Coaching

Client relations

Strategic planning

Budgeting

Operations management

Communication

Team development

Education

Bachelor's degree in Business/Management

CMCA designation

AMS designation

PCAM designation

Tools

Microsoft Outlook

Excel

Word

PowerPoint

SharePoint

Reporting tools / dashboards

Job description

Associa is seeking a seasoned Community Director to lead and mentor Community Managers and Directors across multiple neighborhoods. You will drive client satisfaction, retention, and operational excellence while guiding financial performance and strategic initiatives.

The role requires strong leadership, relationship management, and a deep understanding of community association operations. The ideal candidate will coach managers, manage escalations, and collaborate with boards, ensuring