Executive Director, AI-Driven Client Experience Platform

9025 CVS Shared Services Resources LLC; Woonsocket (RI); On-site; USD 175,000 - 335,000; Full time

Job summary

CVS Health is seeking an Executive Director, Client Experience Engineering to oversee the myPBM platform within Pharmacy Services. You will lead a cross-functional team across Angular, Java, Azure and Google Cloud, translating business needs into scalable solutions while guiding modernization initiatives.

The role emphasizes strategic planning, budget stewardship, risk management, and strong collaboration with stakeholders to deliver high-quality, cost-effective services that enhance client and

Qualifications

• 15+ years IT experience with 4+ years in Director+ roles.
• 10+ years managing client-facing systems and SLA adherence.
• Experience leading diverse, cross-functional teams without direct authority.
• 5+ years scaling and leading support operations.
• Experience with AI technologies.
• Proficient in cloud engineering and scalable infrastructure.
• Strategic planning for enterprise applications and growth.
• Budgeting, HR management, and staff development experience.

Responsibilities

• Lead a cross-functional team supporting portfolio assets with cloud-based data workloads.
• Partner to guide solution engineering and translate business needs into plans.
• Oversee delivery quality, budgets, timelines and KPIs for programs.
• Manage IT budget, resources, and vendors aligned with OKRs.
• Ensure regulatory compliance and risk mitigation across systems.

Skills

Leadership in IT

Cloud engineering

AI technologies

Cross-functional collaboration

Strategic planning

Vendor management

Budget management

Executive reporting

Communication skills

Education

Bachelor’s degree in computer science or related field

Tools

Azure

Google Cloud

Angular

Java

Job description

CVS Health is seeking an Executive Director, Client Experience Engineering to oversee the myPBM platform within Pharmacy Services. You will lead a cross-functional team across Angular, Java, Azure and Google Cloud, translating business needs into scalable solutions while guiding modernization initiatives.

The role emphasizes strategic planning, budget stewardship, risk management, and strong collaboration with stakeholders to deliver high-quality, cost-effective services that enhance client and