Director of Eligibility Platform & Cloud Modernization

9025 CVS Shared Services Resources LLC

Illinois

On-site

USD 144,000 - 288,000

Full time

5 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Director to lead the Eligibility portfolio for the PBM business, driving modernization of eligibility processing from legacy on-premises systems to a cloud-based data platform and API layer used by enterprise consumers.

The Director will oversee platform and API engineering, client onboarding and data integration, legacy operations, and QA, ensuring delivery, production stability, and modernization across the portfolio while guiding a multi-team organization and aligning

Qualifications

10+ years in Healthcare IT, including 2+ years at a Director or Senior Manager level leading application/system teams on cloud technologies including: Experience owning production-critical, high-availability APIs or systems, including release management and deployment safety.
Strong client-facing production support: incident response, root-cause resolution, executive reporting, SLA adherence.
Experience leading legacy-to-cloud modernization or data migration programs.

Responsibilities

Own strategy, delivery, architecture, and operational stability for the eligibility platform, APIs, client onboarding and data integration, and legacy eligibility systems.
Lead the modernization of eligibility processing from legacy on-premises platforms to cloud-based data services, including migration of clients onto the modern platform and retirement of legacy components.
Own release management, deployment safety practices, and incident response for production-critical services, including postmortems and corrective actions.
Lead and develop a multi-team organization through managers and senior managers; build bench strength and successors for key technical and leadership roles.
Manage production support and SLA adherence across all owned systems, working cross-functionally to resolve issues and communicate with business stakeholders.
Partner with architecture and principal engineering on AI-enabled initiatives and integrate them into team planning and prioritization.
Maintain strong Agile delivery and work-tracking practices across the organization.
Manage vendor relationships and contingent staffing plans; oversee budget and resource allocation for the portfolio.