Executive Director

Workstream; North Canton (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A North Canton is seeking an Operating Director to lead the organization by casting vision, developing leaders and driving operational and cultural excellence to deliver exceptional guest experiences and sustainable business growth.

The role focuses on achieving KPI targets, maintaining service speed, upholding food safety standards, and fostering a high-performing team through training and mentorship. This is a premier leadership position for a locally owned restaurant network.

Job description

Job Title: Operating Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Owner/Operator

Mission

To lead the organization by casting vision, developing leaders, and driving operational and cultural excellence to deliver exceptional guest experiences and sustainable business growth.

Outcomes: KPI’s

• Achieve Top 20% ranking in all key CEMs by the end of 2027.
• Maintain average Speed of Service (SOS) under 3:30 within the first year.
• Ensure Food Safety Score of 1 consistently; Guardian of the Brand.
• Attain 100% completion on all QIV visits and maintain 95%+ on Smart Shop scores.
• Keep Food Cost gap under 0.75% through team training, waste control, and operational excellence.
• Achieve and maintain CFA One sales mix over 40% through digital engagement strategies.
• Lead a culture of excellence that reduces turnover and develops at least 2 leaders annually prepared for higher-level roles or LDP.

Competencies

• Behavioral Fit
• Strategic thinking
• High follow-through and accountability
• Integrity
• Strong planning and systems leadership
• Leadership development and coaching
• Emotional intelligence and presence
• Clear, persuasive communication
• High personal standards

• Cultural Fit
• Servant-hearted
• Enthusiastic and purpose-driven
• Grace-filled and truthful
• Generous with time and attention
• Consistently present and reliable
• Community-minded and family-oriented

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.