Director

Chick-fil-A; Lakeland (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Life insurance

College scholarships

Sundays off

Vacation

Job summary

Chick-fil-A Lake District is seeking an entrepreneurially minded hospitality leader with restaurant experience to direct store operations. The role focuses on recruiting, onboarding, and training high-quality staff while implementing FOH and BOH processes to drive food safety, quality, productivity, and customer satisfaction.

The Director will model servant leadership, shape team culture, and manage inventory, scheduling, and hiring to support a high-performance environment.

Qualifications

• Entrepreneurially minded hospitality professional with restaurant experience to lead the business.
• Ability to recruit, onboard, and train high-quality restaurant staff.
• Lead Front of House and Back of House operational processes and playbooks.

Responsibilities

• Align with the Lake District Chick-fil-A mission and lead by servant leadership.
• Set and demonstrate excellence; shape the future of Lake District Chick-fil-A.
• Engage and develop Team Members, Leaders, and Managers; ensure food safety, quality, and customer service.
• Oversee FOH and BOH playbooks to improve productivity, sales, and satisfaction.
• Establish a training program that challenges employees in their personal and professional lives.
• Create team schedules at least two weeks in advance; optimize hiring processes.

Skills

Leadership

Operations management

Recruiting

Training

Food safety

Customer service

Job description

Benefits

• Health insurance
• Life insurance

The Lake District Chick-fil-A is looking for an entrepreneurially minded hospitality professional with restaurant experience to lead our business. The Director team sets the vision for store operations and works as a team to implement both Front of House and Back of House operational processes. To support this operation, the chosen candidate must possess the necessary skills to recruit, onboard, and train high-quality candidates to serve in the restaurant. If you have the mentality of a business owner and live out of the core values of Chick-fil-A, this will be an incredible position for you!

Role:

• Align with the Chick-fil-A Lake District Mission: “To build a team who cares for and exceeds customer expectations.”
• Set the example through servant leadership and inspiring excellence
• See and Shape the Futureof Lake District Chick-fil-A
• Engage and DevelopTeam Members, Team Leaders, Assistant Managers, and Managers
• Reinvent Continuously
• Value relationships AND resultsby working with others to achieve goals
• Embody the Core Values
• Implement and improve FOH and B.O.H. playbook to increase food safety, productivity, & sales, as well as promote healthy competition and satisfaction among employees.
• Establish a training program that challenges employees in their personal and professional lives.
• Create team schedule minimum of 2 weeks in advance.
• Enhance the hiring process to continually improve qualified staff
• Any other duty assigned by Operator
• Inventory management - including overseeing truck orders and weekly/monthly counts
• Conduct weekly and quarterly meetings with Managers and Team Leaders
• Focus on and maintain Food Safety, Food Quality, and Customer Service standards.

Success Factors and Measurements:

• Labor - Top 20% of chain
• Food Safety - Safe Visit Score (1), Daily Safe Critical (3 per day)
• Food Quality - Q.I.V. Visit 95 or above, follow recipes 100%, E.R.Q.A.’s (1 per day)
• Food Cost under ~1% gap
• C.E.M. scores - top 20% of the chain
• Maintain top 20% of the chain in sales growth and customer experience

Pay and Benefits:

• Work a minimum of forty-five hours per week in the restaurant, with open availability
• Competitive Pay
• College Scholarships
• Chick-fil-A Family Plan Health Insurance
• Vacation – begins after the first year of being a director and is equal to years of employment (i.e. 1 week per 1 year of employment up to 4 weeks)
• Bonus opportunities available
• Sundays off
• Life insurance

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.